Program Coordinator, Corporate Programs

Overview:
The Program Coordinator is responsible for the delivery and day-to-day
management of projects and activities relating to IE's corporate programs in
the Middle East. This comprises serving as the key interface between students,
professors and multiple IE departments; coordinating a variety of tasks and
program components, managing communication flows; supporting program logistics
and operations and supporting faculty members to ensure high standard levels
for our corporate students.

Reports to the Program Manager. Will interact with all Faculty, Students,
different departments of IE, and external agencies required for running the
program.
The selected candidate may be operating from Madrid but will frequently
travel to Riyadh for longer periods.
Responsibilities:
Interaction with Students:
* Meet with corporate students in order to solve issues, offer advice, and/or give support with empathy, sensitivity and a professional customer-oriented approach, on a daily basis.
* Co-manage the relationship with class representatives together with other team members
* Support corporate students facing academic difficulties or overall challenges within the programs
* Manage (written and oral) communications with corporate students, including all written regular communications and information points; presentations and information sessions; etc.
* Using corporate student feedback, identify ways to improve their experience with IE.
Interaction with Professors and other departments:
* Liaise with professors to communicate specific corporate student or group situations, request feedback, ensure timely submission of grades, syllabi, etc. and provide ongoing support to faculty members and teaching staff.
* Collaborate with other IE Departments in order to ensure a successful student experience.
Internal Development:
* Offer support with the delivery of corporate programs.
* Attend to all administrative and logistical duties to ensure a smooth running of the department
* Assist participants and faculty before, during and after the program
* Offer support to admissions
* Participation in the management of onboarding processes, as well as daily interaction with participants and faculty;
* Helping with event organization. Take responsibility for corporate special program components, areas, initiatives and projects.
Qualifications:
* A Master's Degree is preferred. A Minimum of Bachelor Degree is required.
* Fluent in English, Arabic is a plus.
* Cultural awareness to coordinate a multinational group of stakeholders.
* Strong project management capabilities.
* The candidate will demonstrate solid customer management skills, ability to work under pressure, and high level of accountability.
* Experience in multi-stakeholder environments, as well as excellent communication skills and a strong customer orientation, are essential.