Ward Clerk I

Job Purpose

The purpose of this position is to provide administrative support to
facilitate the clinical and operational needs of the care environment.

Key Accountabilities & Responsibilities

General Roles and Responsibilities
* Supports the Head Nurse with chart audits and data collection.
* Supports the Unit Based Council (UBC) members and HN in monitoring quality improvement data for reporting purposes within the clinical areas.
* Demonstrates knowledge of hospital variance reporting system and appropriate management procedures for unexpected occurrences.
* Supports the mission and vision, goals and strategy of KAAUH and Nursing Affairs and participates in the performance improvement of the organization.
* Deliveries of a customer focused service to patients, their families and visitors.
Provides administrative assistance to the clinical staff and accurate data
transmission of patient movement while upholding the philosophies of the unit.
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Specific Roles and Responsibilities
* Collaborates with nursing staff in promoting excellent customer service, which delivers prompt and efficient response to patients.
* Communicates effectively, accurately, applying discretion and tact where necessary, with written, telephone and face-to-face contact, with patients, visitors, other staff and various external agencies. Provides informal translation in clinical setting as needed.
* Acts as unit receptionist. Receives patient, visitor and staff inquiries at the nursing station. Acts as a resource to nursing staff for location of forms, manuals, Policy & Procedure etc.
* Utilizes IT systems to communicate effectively and efficiently.
* Undertakes tasks such as typing, answering telephones, reception duties, photocopying, filing, ordering and maintaining stationery
* Ensures patients disposition is tracked such through the HIM system this includes the , admitting , transferring , discharging of patients and where necessary make follow-up appointments, from the ward using the appropriate systems.
* Ensures that patient identification details are correct and up-to-date, in terms of written and electronically held records and patient identification labels are printed.
* Assists in preparing and issuing Hospital Medical Certificates, insurance and claim forms as required.
* Liaises with the Emergency Bed Service regarding the availability and current capacity of the clinical area.
* Arranges appropriate patient transport as requested by ward staff and communicate effectively with the Ambulance Liaison Personnel.
* Documents accurate records, including diet lists, discharge clearance list, and compilation of daily census.
* Reviews all patient data is in the correct sequence and ensuring file is in order prior to sending to Medical Records.
* Maintains adequate stock levels of forms and supplies in keeping with established stock levels. Prepares pre-collated admission packs, maintains appropriate supply of forms in exam rooms. Prepares monthly requests for forms and supplies and utilizes supplies in a cost-effective manner.
* Respects patients and their families to promote a patient-centered care culture.
* Participates in and supports quality improvement and patient safety activities as an individual or as part of a multidisciplinary team.
Performs other job related duties, as assigned.
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Minimum or Required:
Bachelor's degree in English, Business Administration, Hospital
Administration, Science, Secretarial, or any related field. No Experience
Required.
‎2 years Diploma in Business Administration, Hospital Administration,
Secretarial, or any related field. with ‎4 years of Experience.
‎3 years Diploma in Business Administration, Hospital Administration,
Secretarial, or any related field. with ‎2 years of Experience.

IELTS RESULT IS REQUIRED