Application Support Engineer - Riyadh

At Seclore, we are Entrepreneurs not Employees.

We are a passionate team with diverse backgrounds and experiences, all driven
to solve complex business problems with simple, intuitive solutions. We
appreciate people fueled by passion, curiosity, and hunger to learn and grow.

We encourage Seclorites to think out of the box and solve the unsolved - by
working with award-winning, patent-pending, cutting-edge technology. Nothing
we do has been attempted before, and we take pride in taking on the giants of
the world! At Seclore, we are a tribe of risk-takers, innovators, and problem-
solvers.

What truly sets us apart is our commitment to meritocracy and equal
opportunity.

We are proud to be recognized as a "Great Place to Work" four times in a row!

Job Description

WHO ARE WE?

We safeguard the world's most sensitive data, no matter where it goes.

Data drives today's business landscape, with organizations exchanging large
volumes of valuable information. However, traditional security measures need
help to keep up with the challenges of protecting this data from unauthorized
access and complying with regulations. That's where we come in.

Founded in ‎2010 by IIT Bombay graduates Vishal Gupta, Abhijit Tannu, and
Manjul Kubde, Seclore has become the leading solution for controlling and
safeguarding sensitive data for global brands.

Seclore is privately held, partly owned by IIT Bombay, supported by the
Government of India, and operated by a large international workforce of ‎200+
employees across the USA, UAE, Saudi Arabia, and India.

Our ultimate goal is to empower organizations to overcome data security
challenges, defend against insider threats, protect intellectual property,
comply with privacy regulations, and establish secure collaborations with
third parties.

At Seclore, we take a data-centric approach, securing the data itself instead
of relying solely on network perimeters. This innovative strategy allows
enterprises to understand risks, protect assets, and control data usage. Our
solutions enable security teams to implement automated policies and user-
driven controls, all while fostering collaboration with internal and external
partners. With a strong track record and partnerships with major corporations
and industry leaders, go-to choice for companies that are looking to protect
valuable data and ensure privacy compliance.

HOW DO WE DO IT?

Seclore 's patent-pending, award-winning technology allows users to control
how their information is used - even after it is shared with people within or
outside the enterprise. This requires stretching the technological boundaries
beyond what might seem possible.

At Seclore, you get to be part of the front lines - defending today's data
against tomorrow's threats.

5Bn+ Documents | 40Mn+ Users | ‎2000+ Enterprises | ‎29 Countries

Application Support Engineer - (Saudi Nationals Preferred)

Location: Riyadh, Saudi Arabia

Experience: ‎3 to ‎8 years
About Seclore at Seclore, we are all Entrepreneurs, not employees. At Seclore,
we are all Entrepreneurs, not employees. We are looking for a sales-driven,
highly energetic Regional Sales Manager with good relationship-building skills
and communication to join our Sales team in Bangalore location. We are a
passionate team with diverse backgrounds and experiences all driven to solve
complex business problems with simple, intuitive solutions. We appreciate
people who are fuelled by Passion, curiosity, hunger to learn & grow. This
position is for individuals with exp in Application Support, great customer
relationship skills while working in a super-agile environment. Seclore is a
place where innovation is nurtured. We continuously push the boundaries of
innovation and find new ways to add value to customers and stakeholders. We
are proud to be recognized as "Great place to work for the fourth consecutive
year".

JOB DUTIES AND RESPONSIBILITIES:

• 
  

  Act as point-of-contact by providing technical support to Enterprise customers and partners of Seclore.

  
  


• 
  

  Handles real-time voice-calls with technical queries and adheres to the SLAs

  
  


• Handles email queries and responds in a timely-manner


• Achieves understanding of Seclore products and gains expertise


• Applies knowledge and experience along with analytical approach to diagnose
  and resolve issues in unique and complex customer environments


• Attempts to provide resolutions on the first interaction with customers


• Handles multiple cases at the same time with varying degrees of severity


• Effectively communicates procedural and technical issues to internal and
  external customers/stakeholders


• Manages schedule of cases, determines including priority level and negotiating
  and setting expectations with the customers


• Assesses the need to engage or escalate to the required resources to handle
  complex issues/situations


• Engages with internal teams to prioritize customer requests


• Researches on array of topics like operating system & its fundamentals,
  Infrastructure technologies, and Seclore products as and when needed


• Participates in the new product releases to ensure information and training
  requirements are met to start supporting the new release


• Engages in ongoing trainings and function/organization development, along with
  self-learning Creates documentation and support knowledge base to reduce
  troubleshooting time and drive faster resolution


• Works towards becoming an SME on a product area and go-to guy for an
  underlying related technology


• Works in a team with assorted expertise


• Mentors and assist new technical support engineer and peers to develop skills


• Multitasks and works well in a fast-paced environment
  
  AREAS OF WORK:


• Support - Helping people use applications by answering their questions and
  giving information that facilitates correct operation of Seclore products over
  the phone or email.


• Troubleshooting - Diagnosing malfunctions in the operation of the software.


• Repair - Correcting application software malfunctions.
  
  QUALIFICATIONS:
  
  Hands-on experience across the following core technologies

a) Operating systems - Windows Server/Windows Client / Linux

b) Expert Level understanding of Windows / Linux Server Concepts

c) Hands-on experience in troubleshooting Windows / Linux OS and application-
related issues

d) Infrastructure technologies - AD, DNS, DHCP, IIS

e) Good working knowledge of MS Office suite

f) Strong foundation of Networking Principles

Working knowledge of

a) Relational DB principles and methodologies - MS-SQL, Oracle

b) Virtualization Technologies - Vmware / Hyper-V

c) Antivirus Softwares

d) Knowledge of tools like Process Monitor, Process Explorer, Network
monitor/Wireshark

Good to have knowledge of

a) Operating system - Linux, MAC OS Windows Exchange

b) Apache Tomcat and Apache Web Server

c) Knowledge of computer security procedures and protocol

d) Remote Deployment Tools like LANDesk, SCCM and other IT landscape

EXPERIENCE:
*
‎3 to ‎8 years ' experience in a Technical Support role, preferably application
support
*
Saudi Nationals Preferred or should have Transferable IQAMA
*
Managed Customers from Middle East.
*
Handled customers on the phone
*
Current job includes exposure to CRM tool
*
Exposure to severity-based models would be preferable
*
Exposure to Enterprise/Corporate customers preferable
*
Required: bachelor 's degree or Diploma in Computer Science
*
Preferred: Industry Certifications like MCSE, MCP, RHEL Certifications, CCNA

ABILITIES REQUIRED:
*
Strong customer-focus and problem-solving attitude
*
Ability to communicate technical information to non-technical personnel.
*
Keen sense of ownership of technical issues of Seclore 's enterprise customers
*
Be a team player with ability to stretch (timewise) when required
*
Willing to work in high-pressure environment.

Job Information

Industry
IT Product Software
City
Riyadh
State/Province
'Asir
Country
Saudi Arabia
Zip/Postal Code
‎11564