About Calo
Launched in Bahrain in November of 2019, Calo is on a mission to make healthy
easy. We 're a team of dedicated people driving this mission by providing
better, faster, and cheaper ways to access food through technology.
What you 'll be working on
* Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
* Building relationships with customers from the moment they speak to us by welcoming them and making sure they're happy with their experience
* Onboarding customers to kick-off their journey
* Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers' issues
* Ensuring the customer is WOW'ed by our service by going above & beyond to make sure they leave the conversation satisfied
* Communicating feedback to the team and following up on resolving customers' pain points
Ideal Candidate
* Fresh graduate or preferably working in a customer service role for 1 - 3 years
* Have excellent verbal and written communication skills in English & Arabic, and you're also a fast typer
* Passionate about problem solving; you get satisfaction from making people's lives better
* A people's person by nature
* Have a deep sense of empathy & drive to resolve customer issues
* Maintain a calm demeanour when facing challenges or stressful situations
* Ability to organize your time efficiently, and complete tasks in a timely manner
* Interested in working on shift basis
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