Reference Code: ‎93010

Alaia - Boutique Manager

Riyadh, ‎01, SA
Permanent
Since ‎1964, Alaia is a Parisian Fashion Maison, with a Couture soul and a
timeless sense of beauty.
Azzedine Alaia, a legendary master of cut, changed the look of fashion in the
‎80's with his sculptural silhouettes. Today, the Belgian Creative Director
Pieter Mulier, perpetuates his quest of perfection and modernity, sharing the
same technical skills and passion for arts. Shape driven creations and iconic
knits are sculpted on the body, crafting unique interpretations of the free
beauty of women.
Job Title : Boutique Manager
Location : Riyadh, KSA

Acting as an ambassador of Alaia, the Store Manager is responsible for
inspiring and developing the store team to successfully reach quantitative and
qualitative targets. The store director is a strong leader, with an
entrepreneurial spirit, who is able to collaborate with business partners
(internal and external) to drive all business initiatives, gain support and
cooperation to drive the business forward. He/She is a strategic thinker who
is able to provide action plan recommendations, make decisions and solve
problems.

SALES
* Deepen the relationship with our clients to achieve sales plan and drive lifetime loyalty and spend
* Identify business opportunities and implement actions to consistently achieve or exceed monthly and annual store sales plan
* Direct sales team to drive client development activity and cultivate new and existing clients
* Demonstrate sales leadership by playing an active role on the sales floor and managing clients relationships personally
* Manage and motivate the team to drive business through key product pillars
* Implement a business development action plan, based on the building of a solid network of corporate partners and business bringers

SERVICE
* Elevate the in-store experience by consistently delivering memorable moments
* Lead, model and coach
* Ensure continuous guest experience management presence on the sales floor, coaching the team according to the Alaia selling ceremony
* Optimize hospitality and store amenities to create unique experiences
* Take action to improve client service - before, during and after sales

TALENT
* Elevate and hire talent to ensure a winning team and create a best-in-class service and selling organization
* Develop and execute a talent action plan for the store
* Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth
* Continuously encourage, coach, provide qualitative feedback, utilizing reward, and recognition as well as performance management process to improve team engagement and performance

CRM AND MARKET
* Clienteling
* Responsible for driving the instore focus from walk-in in customer business to proactive outreach and meaningful client relationship building. Build store's client development strategy and support team in development of their own client development strategies
* Competitor market awareness
* Monitor the luxury fashion local market performance, including product, price, and competitors activities and make suggestions to improve and enhance store performance
* Market events and initiatives
* Develop a holistic marketplace strategy, identifying and recommending key partners to accelerate future growth and develop new relationships.
* Actively participate in local events to build network and engage team in attending events as well

OPERATIONS
* Act as the boutique liaison with Corporate Departments and Richemont Shared Services as needed
* Act as Finance liaison in relation to regional vendor/invoicing management (PO/MIGO management) as well as any reports on boutique activity needed as per local regulations
* Propose and develop streamlined and cost-effective external vendor relationships
* Consolidate and escalate new/recurring IT challenges
* Manage the Back of House operations (including Stockroom and Repairs) and all related policies and processes such as deliveries (potentially overnight), transfers, inventory, etc.)
• Optimize operational processes in place as per market best practice and
present to Brand Director and corporate teams • In line with country/market
requirements, adhere to Health and Safety regulations and processes

PROFILE
As a role model for the team, the store manager is a strong and collaborative
leader who builds a climate of service excellence and leads the team to
deliver extraordinary client experiences.
The store manager is a dynamic and inspiring leader who embodies Alaia values.

• ‎5+ years experience in a luxury retail environment


• Proven record of attaining targets


• Managerial experience


• Existing network and client base in local area


• Ability to think strategically and put in place the proper business actions


• Bold sense of initiative