Quality and Operations - Senior Associate

Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Risk & Quality (R&Q)
Management Level
Senior Associate
Job Description & Summary
Job title
Quality & Operations Support
Level
Senior Associate
Reports to
Quality & Operations Director
Supervises

Location
Jordan
Position summary
The Quality & Operations Support - Senior Associate is part of the Quality &
Operations team and operates across all lines of service.

The primary focus of the role will be conducting various activities for one
key priority client of the Firm.
These activities include:
Conducting Engagement Compliance Reviews for all engagements for the priority
client.
The Advisory Engagement Compliance Review ("ECR") programme is an annual
programme designed to test compliance with Network Risk Management Policies
("NRMP") related to the performance of engagements.
ECRs are desktop reviews of engagement files aimed at ensuring that each
Engagement Leader adheres to the ‎8 Global Risk & Quality standards.
In addition, the role requires monitoring and analysis of various risk
statuses related to the engagements for the priority client.
Support in conducting Engagement Quality Reviews (EQRs) for the priority
client.
EQRs are a process of review and feedback from three perspectives of
engagements, Clent, People and Firm.
The Senior Associate will also be expected to support other quality, reporting
and transformation initiatives undertaken by the Quality & Operations team
throughout the year.

The objective of the Quality & Operations Team is to continually design,
implement, provide ongoing support and management of ways in which the Firm
can better, more proactively, manage delivery risk.
Increasing the quality of our delivery through bringing a distinctive level of
quality experience to our Clients, the Firm and our People.
This typically involves process improvement initiatives, digital
transformation and training delivery across the different LoS in the ME firm.
Primary duties and responsibilities
Engagement Compliance Reviews (ECRs) - Reviewer
Carry out reviews in line with provided guidance and standards
Identify gaps in information available and complete assessment checklist
Support the ECRs Lead with tracking and reporting on status and progress of
reviews
Interact with client-facing teams or ECR facilitators to obtain clarifications
and/or additional documentation as part of the review process and resolve
gaps/queries
Provide feedback and support with identifying areas for improvement in the
current ECR process, particularly digital enhancements
Support the reporting to various audiences as required, including the
preparation of dashboards and reports
Support the preparation or updating of guidance, training materials and
broader communications on ECRs for internal and line of service staff
Priority client monitoring - Support
Track and monitor engagements for the priority client
Assess the risk statuses of each engagement for the client
Provide notifications and support when various risk activities have expired
and require updating
Produce management information related to the priority client.

Engagement Quality Reviews - Support
Support the project lead and reviewers in project managing and conducting the
programme of reviews for the priority client
Other digital and transformation initiatives - Support
Be curious and forward thinking in identifying new ways of working, systems
and process enhancements
Support the Quality & Operations team in other initiatives planned for FY24
and going forward
Internal Process - Quality & Operations
Be involved in various R&Q activities and new initiatives
Identify areas of potential improvements in various R&Q policies and processes
Participate in various ad hoc projects assigned by the CRO
Financial
Adhere to the Quality & Operations budget
Learning & Growth
Adhere to policies and procedures
Act as a key resource and liaison to other functional areas of the business,
building cross-functional relationships as needed
Be proactive in oneself's Digital upskilling

Education
A professional or academic qualification (degree level or equivalent), or
relevant and practical experience.
Language
Fluency in English required, proficiency in Arabic is advantageous
Overall Experience
‎1.
‎5+ years of relevant experience
Specific Experience
Experience in the Professional Services industry in a top tier Big ‎4 firm
preferred
Risk compliance or broader risk management experience
Use of data analytics and data visualisation tools such as Power BI
Client account management
Knowledge and Skills
Strong analytical skills
Problem solving skills
Risk averse/risk management skills
Process oriented
Organization skills
Thoroughness and eye for detail
Time management skills and proactivity
Strong verbal and written communication skills
Ethical conduct
A conscientious, ambitious team player, with good self-management skills and
an ability to take initiative.

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Up to ‎20%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
Yes
Job Posting End Date