Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Information Technology (IT)
Management Level
Manager
Job Description & Summary
Job Summary:
The Quality & Operations Manager is part of the Quality & Operations team
supporting the Consulting line of service.
The objective of the Quality & Operations Manager is to be responsible for
driving the Engagement Quality Review programme with the wider Engagement
Quality Review team.
The Quality and Operations Manager will continually design, implement, provide
ongoing support and management of ways in which the Firm can better, more
proactively, manage delivery risk.
Increasing the quality of our delivery through bringing a distinctive level of
quality experience to our Clients, the Firm and our People.
Customer - Quality
* Support the Consulting line of service, Engagement Quality Review programme, ensuring a quality delivery to deadline, including:
* Working with Salesforce and other internal systems in identifying engagements for review
* Stakeholder management and coordination of the reviews
* Reviewing engagement documentation and financials
* Conducting interviews with engagement team members, Partners and Clients
* Drafting the review report
* Responsible for supporting on continuous review of the programmes to implement improvements and ways in which to better add value to the Businesses
* Consider ways in which efficiencies and greater data outputs can be gained through each of the quality programmes, individually as well as looking at them as a whole
* Responsible for reporting and presenting the outcomes in a seamless manner, through digital tools
* Responsible for supporting on continuous improvements and innovative ideas
* Support in the continuous review and improvement of quality through the engagement lifecycle, identifying ways in which we can deliver a distinctive quality experience, manage delivery risk and make R&Q easier to do business with
Learning and Growth
* Adhere to policies and procedures
* Building cross-functional relationships as needed
Education
* A professional or academic qualification (degree level or equivalent), or extensive relevant and practical experience
Language
* Fluency in English required, proficiency in Arabic is advantageous
Overall Experience
* 4+ years of relevant experience
* Specific Experience
* Experience in the Professional Services industry in a top tier Big 4 firm preferred
* Strong project finance knowledge is preferred
Knowledge and Skills
* Strong analytical skills
* Problem solving skills
* Risk averse/risk management skills
* Process oriented
* Organization skills
* Thoroughness and eye for detail
* Time management skills and proactivity
* Strong verbal and written communication skills
* Ethical conduct
* A conscientious, ambitious team player, with good self-management skills and an ability to take initiative.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date
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