Role Purpose:

The customer Project Manager is responsible for leading customer facing
Complex E2E projects across multiple domains on behalf of Vodafone for our
Enterprise Customers, leading multi-party teams, taking responsibility at
board level.
The Customer Project Manager will have day to day accountability on a project
team supporting and leading Enterprise customer delivery with up to total of
‎10+ million Euros TCV annually.
The Customer Project Manager is responsible for setting the governance
controls for the project, ensuring these align to corporate, customer and
local standards, with strong emphasis on assurance and gate reviews, defining
the project costs, operational budgets, staffing requirements, project
resources and project risk & change strategy.
The Global Project Manager is accountable for ensuing that the project and all
interrelated projects, dependencies, assumptions and risks are identified,
stakeholder buy in achieved, stage plans created, managed and reported though
the lifecycle of the project, emphasis on alignment to Time, Cost and Quality.
Accountable for ensuring that all Projects and their component parts adhere to
the mandated Vodafone best practice methodology and processes. Engage with and
seek improvements to processes at all times. Ensure all project team members
are following methodology and processes. Provide leadership & contribution to
all Vodafone Process & Methodology discussions/workshops that affect
management of projects.
Accountable for acceptance into live service, mitigating impact of risk to
both the customers and Vodafone's operational business.

Key accountabilities and decision ownership:

• 
  

  Vision, Planning and Control
  o Communicates the High Level Vision for the projects and the customers
  "desired" future state. Designs the delivery capability to deliver the project
  o Creates a detailed project/programmes plan, using Transformational Flows,
  identifying the resources required, project interdependencies and critical
  path, including all the activities that the business need to do to prepare for
  new technical or business components
  o identifying the projects within the Project plan
  o Create cost estimated for the business
  o Ensure that all project work streams and project plans are integrated within
  the overall project plan.
  o Manage and control the performance of the project plan.
  o Formulate and manage stakeholder communications plans

  
  


• 
  

  Organisation & Leadership
  o Clarifies the skills requirements of a projects and builds a team capable of
  managing them.
  o Manages the team in the successful delivery of the project.
  o Manages project planning and resourcing processes, balancing priorities
  o Takes on a coaching and mentoring role, motivating others and boosting
  moral.
  o Key influences within the customer environment during the lifecycle of the
  project initiate and influence relationships with and between key
  stakeholders, external and internal to the project.

  
  


• Quality Assurance and Reporting
  o Ensures quality assurance standards are applied across the project & project
  work streams.
  o Ensure suitable Project & Project Status Reporting mechanisms are put in
  place for projects and work streams within the Project.
  o Produce regular, ad hoc and exception reports in line with the agreed
  communications plan.


• Risk, Issue and Change Management
  o Defines the project Risk & Change strategy. Maintaining regular risk
  management and mitigation planning, ensuring all stakeholders are fully
  informed of risks and potential impacts.
  o Maintain effective change management process


• Financial Management - Benefits, Commercial , Partner & 3rd Party Management
  o Ensure that strategic outcomes expected by the project are aligned to
  benefits realisation plan, and that benefits tracking process is in place and
  managed effectively.
  o In the event of project scope changes materialising ensure that financial
  and investment plans are reviewed and adjusted accordingly

**

Core Competencies, Knowledge and Experience:**
* Typically ‎3 years relevant experience, including management of major projects with expertise in ICT fields
* Flexible with the ability to maintain effectiveness in a changing environment
* Leadership and Stakeholder Engagement
o Able to adapt style and apply influencing skills to a range of complex
relationships, the Global Project Manager will be required to create & manage
high performing cross functional teams to deliver against agreed plans to the
customer.
o Maintain relationships at senior levels
o Able to respond positively and convincingly to constructive challenge from
the team and overseas the management of any issues with poor performance
* Professional and Customer Centric
o Able to deliver confident and engaging presentations at the most senior
level, drawing on a range of communications techniques to adapt to challenging
situations and audiences
o Provides interface with other areas of business to ensure departmental
knowledge is shared and obtained

• Business Skills
  o Applies knowledge of business and markets to create intellectual property
  o Has in-depth knowledge of multiple domains and understands the company's
  position in the place.

Must-have Technical / Professional Qualifications:

o Prince ‎2 Practitioner or PMP.
o Proven experience of concurrently managing multiple projects or projects of
differing size and complexity to meet business expectations and deliver
results.
o Proven ability to build relationships and influence at all levels internally
and externally, including excellent customer facing skills (ability to
communicate, effectively, with the customer account teams, in addition to end
users and technical persons)
o Experience in project and project budget management
o Understanding of financial accounting including capitalisation and profit
and loss
o Strong cross-functional working capabilities
o Excellent interpersonal and communication skills

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