RESPONSIBILITIES
* Provides overall leadership to entire program team, including overseeing other functional team leaders and subcontractors, for large, complex projects that deliver business solutions comprising of CSG and third-party products and services.
* Communicates with internal/external clients to determine specific requirements and expectations; manage client expectations as an indicator of quality.
* Creates and manages the estimates, project plan, project schedule, resource allocation and expenses to ensure targets are reached.
* Works with Project Managers and Resource Managers for project staffing and resource releases.
* Follows the project life cycle methodology defined under the process framework.
* Maintains positive and ongoing relationships with client.
* Takes on overall project supervisory responsibility and provides mentorship and coaching to an entire project team.
* Ensures that customer deadlines are met within project budgets.
* Plans and integrates the work of multiple teams on a project.
* Provides input on team performance and reward.
* Identifies issues and risks in a timely manner and develops/implements appropriate mitigation and contingency plans
* Reports project status in a timely and accurate manner.
SKILLS & KNOWLEDGE
* Expert level understanding and anticipation of the client's needs, an in-depth understanding of the domain CSG operates and the value of CSG solutions.
* Expert program management skills and a broad understanding of project methodologies, and broader understanding and perspective of specialized principles and the use of all systems and methods within large or multiple functions.
* Expert level of analytical problem-solving skills to identify and diagnose problems beyond current boundaries and require highly complex methods or theories.
* Highly developed team leadership skills with ability to lead large groups.
* Sophisticated communication skills to direct, influence and gain cooperation with teams and customers.
* Independent judgment in developing methods for obtaining results
EDUCATION & EXPERIENCE
* Degree in Information Technology, Computer Science, Engineering (Electrical, Software, Telecommunications) or Business (with major in Computing) or other plus equivalent experience
* Minimum 10 years IT/Telecommunications industry experience
* Minimum 5 years program management experience in managing large BSS implementation/software development projects.
* Experience in consulting environment with significant client contact.
* Certified in Project Management (e.g. PMP), Service Management (e.g. ITIL) and relevant industry standards (e.g. TMF).
Location(s):
SA.Riyadh.Remote
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