PURPOSE :
Ensure excellent customer service is provided to customers in timely manner,
by adhering to policies
and standards to achieve highest satisfaction levels.
KEY RESPONSIBILITIES:
Handle all GCS cases, follow up and close all requests. Attending customer's
enquiry by fulfilling their requirements, solve their problems, follow up
their cases and update them.
Respond to all requests that are under IRT "Immediate Respond Team" as per the
standard (respond within 24/7 and by 10 seconds to 10 minutes". Manage and
meet customer expectations
Respond to all customers enquiries to improve their customer service
experience.
Qualifications:
Diploma degree in business or any other field
Fluent in English. Additional language a plus.
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