Customer Success Executive

Who we are:

Known as the Work Life Platform, Bayzat is one of the leading employee
benefits SaaS platforms that is on a constant mission to make a world class
employee experience accessible to every company. We are redefining the way
work works for the better, making automated HR, Payroll, Employee Benefits and
Insurance a possibility for all businesses.

We are one of the fastest growing startups in the MENA region with just over
‎300 members from ‎35+ different nationalities. We were listed by Forbes as
"One of the most promising UAE-based startups" and are backed by world leading
VCs such as Mubadala and Point72 ventures. We are also one of the best-funded
scale ups in the HRTech space across the region.

We are a principle-led, meritocratic company that puts culture at the core of
everything. As a Bayzat member, you will constantly be surrounded by high
achieving individuals and teams who have a knack for solving complex problems
and are relentlessly pursuing success in everything they do. Being part of
such an environment will push you to constantly be the best version of
yourself and capitalize on every opportunity to improve, whilst drawing
inspiration from like-minded, hungry people from all around you

How we got to where we are today, and the reason we will continue to thrive,
is by hiring best-in-class talent and building a culture that allows people to
be the truest, most authentic and unpretentious versions of themselves.

Some high-impact responsibilities you will be entrusted with:

• Go above and beyond to ensure Bayzat's customers are actively working towards their goals and that they will be happy with the service provided. This includes customer training, on-going support, consultative calls, strategic planning, customer outreach and customer marketing.


• Identify, implement and optimize KPIs to understand customer usage, behaviours and red flags indicating potential customer churn.


• Review the customer accounts and customers' 'health score' to increase user retention and decrease churn rates, along with increasing activation rates and customer satisfaction.


• Have daily and ongoing communication with customers while tracking the entire customer life cycle and coming up with solutions for issues.


• Anticipate, foresee and create policies and processes around the customer journey to success that optimize the customer experience.


• Pinpoint the customers' needs and create processes that reflect their goals.


• Provide actionable insights to the product development team based on customer feedback (i.e. new features and feature enhancements).


• Provide technical support to customers and training on products.


• Help customers plan and understand the best ways to utilize our software or products based on the customer's business needs or business plans.


• Create and improve customer training materials.

What you will need to have:

• ‎2-‎3 years of relevant Customer Success experience


• Be customer service oriented


• Be a team player who is able to build and maintain close relationships with a wide range of internal and external stakeholders


• Be passionate about technology


• Have the ability to analyse and extract research data


• Have excellent interpersonal, verbal and written communication skills


• Strong strategic, critical thinking skills and problem-solving ability


• Obsessively organized and detail oriented


• Experience working in a high-growth environment
  What 's in it for you? Perks!

Bayzat is committed to creating an inclusive and collaborative working
environment where everyone's background and ideas count. Our culture
encourages members to be the best versions of themselves, while taking
advantage of our perks:

Growth : Fast track growth opportunities for high achieving members, with no
rules around where, when, how, or how often.

Flexibility : Remote and flexible/hybrid working setups.

Inclusiveness : From bi-weekly company-wide town halls/all-hands meetings,
to regular huddles, OKR tribe meetings, celebratory dinner parties, and annual
awards ceremonies held in the Metaverse, you'll be joining a truly inclusive
and engaging workplace.

Share Ownership : We make them shareholders! We open up rounds of ESOP twice
to three times a year. And guess what, those who continue to perform and
achieve great things are topped up, almost every round!

Kick-ass offices : We have offices in UAE, Turkey, Saudi, and India. One of
our two Dubai-based offices is in the DIFC FinTech Hive, which is the first
and largest financial technology accelerator in the Middle East, Africa and
South Asia (MEASA) region.