- Troubleshoot & Resolve Technical issues and incidents
- Escalate incidents to other support groups where appropriate in a timely
manner.
- Receive all service request from the end users.
- Provide the first line of support for standard requests.
- Follow up the request through lifecycle and update the Customer/Requestor
with the request status.
- Communicate with the Customer/Requestor if the request is denied or once it
has been fulfilled.
- Perform operational and administration tasks for entire IT Infrastructure
and application
- Diagnose, and perform proper assessment of Network and systems related
issues, and their resolution as L1 support in a timely manner.
- Communicate and coordination with the internal / external L2 support team
as required for proper escalation of the incidents
- Installation, configuration and troubleshooting for PC’s and IT devices
- Conduct Infrastructure\application performance analysis across different
regions and provide the performance reports to management.
- Perform Incidents analysis and diagnostic to find the root cause of the
incidents and escalate the repeating incidents to problem management team.
- Answer IT support calls , emails, Tickets providing solutions and/or
escalating requests and incidents to designated second level responders.
- Proceed ITSM tickets for IT inquiries\incidents\service requests and
follow-ups to ensure tickets are updated and acknowledged to the point of
verifying completion and closing them out.
- Perform operational and administration tasks for IT
Infrastructure\Applications in different regions using available tools to
ensure the high availability.
- Perform Incidents analysis and diagnostic to find the root cause of the
incidents and escalate the repeating incidents to problem management team.
- Coordinate with the system owners to deploy the permanent resolution of the
problems and update the CMDB and KEDB as required.
\- Inspects, troubleshooting, repairs, adjusts, and maintains ground support equipment used in direct aircraft support and overseeing support equipment maintenance activities 1\. Perform scheduled maintenance on all energy-related powered and non- powered equipment lifetime 2\. Troubleshoot and…
\- Inspects, troubleshooting, repairs, adjusts, and maintains ground support equipment used in direct aircraft support and overseeing support equipment maintenance activities \- Perform scheduled maintenance on all energy-related powered and non-powered equipment lifetime \- Troubleshoot and im…
\- We are looking for a meticulous lab technician who will be responsible for supporting our laboratory staff with the primary goal of optimizing lab procedures and succeeding in producing reliable test results. \- In order to be successful as a lab technician you will need to be thorough when ca…
\- Organizing & strong all chemicals’ substances, fluids, and compressed gases according to safety instructions. \- Record all data in specified form with accuracy. \- Collect and run the samples laboratory testing according to standard procedures. \- Making observations and interpreting find…
\- Responsible for air conditioning systems, inspect and maintain, diagnose electrical and mechanical defects and malfunctions, performing regular maintenance repairs, maintaining tools, ordering supplies, and making routine adjustments to maximize operational efficiency. \- Identifying problems.…
Reverse Osmosis (RO) System Maintenance: • Conduct routine inspections of RO system components, including membranes, pressure vessels, pumps, and valves. • Monitor and adjust operating parameters to ensure optimal performance and water quality. • Implement cleaning procedures for membranes to…
Rawabi BUTEC Company Riyadh, Saudi Arabia Posted a month ago Expires in 22 days #### **Job Description** * Installing network cabling and other network equipment like routers and switches * Installing IT equipment like printers * Installing desktop operating systems and programs * Config…
Al Rashed Tires Job Detail **Industry** Construction / Cement / Metals **Functional Area:** Manufacturing **Total Position:** 1 **Job Type:** Full Time/Permanent **Department:** Al-Rashed Tires **Job Location:** Riyadh, Jeddah, Dammam, Saudi Arabia **Gender:** No Preference **Nationality:** Saudi *…
Technician **Primary Location** **:** SA-RIYADH **Job** **:** OPERATIONS - HARD SERVICES **Organization** **:** ESOM-CHAIRMAN OFFICE DEPARTMENT (PARENT) **Schedule** **:** Regular Full-time Day Job **Job Posting** **:** Feb 27, 2022, 8:09:19 AM