IT technician

؜ مستوى مبتدئ (خبرة اقل من سنة إلى 3 سنوات) ؜الرياض, منطقة الرياض ؜ دوام كامل

تفاصيل الوظيفة

- Troubleshoot & Resolve Technical issues and incidents
- Escalate incidents to other support groups where appropriate in a timely
manner.
- Receive all service request from the end users.
- Provide the first line of support for standard requests.
- Follow up the request through lifecycle and update the Customer/Requestor
with the request status.
- Communicate with the Customer/Requestor if the request is denied or once it
has been fulfilled.
- Perform operational and administration tasks for entire IT Infrastructure
and application
- Diagnose, and perform proper assessment of Network and systems related
issues, and their resolution as L1 support in a timely manner.
- Communicate and coordination with the internal / external L2 support team
as required for proper escalation of the incidents
- Installation, configuration and troubleshooting for PC’s and IT devices
- Conduct Infrastructure\application performance analysis across different
regions and provide the performance reports to management.
- Perform Incidents analysis and diagnostic to find the root cause of the
incidents and escalate the repeating incidents to problem management team.
- Answer IT support calls , emails, Tickets providing solutions and/or
escalating requests and incidents to designated second level responders.
- Proceed ITSM tickets for IT inquiries\incidents\service requests and
follow-ups to ensure tickets are updated and acknowledged to the point of
verifying completion and closing them out.
- Perform operational and administration tasks for IT
Infrastructure\Applications in different regions using available tools to
ensure the high availability.
- Perform Incidents analysis and diagnostic to find the root cause of the
incidents and escalate the repeating incidents to problem management team.
- Coordinate with the system owners to deploy the permanent resolution of the
problems and update the CMDB and KEDB as required.

ملخص الوظيفة

  • المُعلن : النظم المبتكرة
  • تاريخ الإعلان : 18/04/2023
  • نوع العمل : دوام كامل
  • مستوى الخبرة : مستوى مبتدئ (خبرة اقل من سنة إلى 3 سنوات)
  • المستوى التعليمي : دبلوم سنتين فأكثر
  • مكان العمل : الرياض, منطقة الرياض
  • الراتب : غير محدد
  • الهاتف : -

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Language: English