CDZ Manager

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over
‎520,000 employees in more than ‎220 countries and territories.
DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road
freight specialist.
We offer standardized transport as well as highly specialized end-to-end
solutions to customers in a wide range of industries globally.
Connecting People. Improving Lives.
Currently, we are seeking a dynamic person to take on the role of CDZ
Manager, based in Dammam. In this role, the successful candidate is
responsible for participation in designing and ensuring implementation of
customer operations strategy to deliver efficient logistics processes and
results in the supply chain of a specific client using multimodal means of
transportation and provide support to sales team in line with the business
strategy and requirements, corporate guidelines and policies

If this exciting opportunity interests you and you meet the criteria below,
please read on and apply

Key Responsibilities
* Contribute to development of customer operations strategy in line with business strategy and requirements, corporate guidelines and policies
* Draft and ensure implementation of operational plans, measures and budgets
* Ensure efficient management of the flow of goods and information across a customer's global supply chain utilizing air/ ocean/ ground transportation, customs brokerage services and dedicated warehousing/ distribution centers
* Ensure development and implementation of service programs in response to current and changing customer requirements identified by the sales teams
* Work with the sales and commercial teams in extending the service portfolio to acquire new business opportunities and provide support in a timely and accurate manner
* Extend support for planning and preparation of Customer Requests for Quotation (RFQ) and tenders including conducting customer visits and making presentations
* Ensure coordination with specialists from various logistics operations to guarantee integrated, cost
* and time-efficient logistics processes
* Analyze, research and develop improved operational techniques for value-added services
* Seek opportunities and lead their implementation to drive extension of operational services
* Make proposals to optimize and monitor processes related to customer order processing, shipping and returns
* Ensure adherence to operating standards and procedures to provide cost-effective, superior and efficient customer service
* Collaborate with responsible IT specialists to manage data flow and handling in line with customer requirements
* Study issues, determine opportunities and introduce best practices for customer operations focusing on increasing effectiveness and efficiency
Skills, Qualifications & Experience:
* Minimum of ‎6 years of experience.
* Deep knowledge of forwarding business;
* Strong analytical skills and good communication skills;
* Strong problem-solving mentality.
* Required - experience of working with Saudi customs.
* Required - good knowledge of market.
* Good command of English.
We offer:
* Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
* Flexible working hours with the possibility of occasionally working from home upon agreement
* Possible further career development
* Competitive salary
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world 's leading logistics provider with
operations in over ‎220 countries. Visit our career site on the web at
https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class
efforts to attract and retain talent by fostering a positive work environment
and encouraging personal and professional development among employees. The
development of talented women in our organization will be a focus for us and
an important part of our DGF Strategy ‎2025.
We aspire to become the undisputed leader in our industry, when people think
of forwarding; we want them to think DGF because we have:
* The largest global network with more than ~‎30,000 passionate employees
* The most efficient processes and fastest response times
* The best solutions and best customer service
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living
Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate
qualified applicants without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, veteran status, and
other legally protected characteristics.