IT Manager

IT Manager

Date: ‎11 Jul ‎2023
Location: Dammam, Middle East and North Africa, SA
Company: British Council
We support peace and prosperity by building connections, understanding and
trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and
connections to transform their lives and shape a better world in partnership
with the UK. We support them to build networks and explore creative ideas, to
learn English, to get a high-quality education and to gain internationally
recognised qualifications.

Working with people in over ‎200 countries and territories, we are on the
ground in more than ‎100 countries. In ‎2021-‎22 we reached ‎650 million people.
Role Purpose:

To work as a member of the Business Operations to ensure smooth and efficient
running of British Council resources and services which meet corporate
standards. These include procurement and administration services and processes
that meet corporate standards; facilities and HR services to support the
operation in meeting country and regional objectives; as well as to maintain
an appropriate working environment for staff and visitors, which is safe,
comfortable and efficient and makes a positive statement about Britain and
British Council to clients, customers and staff.

Main Accountabilities:

In line with EO&D and other overarching corporate policies

System and network administration

• Provide technical and administrative support to IT service delivery by identifying, investigating and resolving technical problems


• Manage the maintenance, identification and resolution of network problems


• Process IT related incidents via the standard Incident Management process


• Manage liaison with suppliers and users, monitoring day to day performance and investigates delivery problems


• Implement updates, changes and patches to the countries IT infrastructure and services as advise by HUB

Application and User Support

• Manage the investigation & resolution of problems relating to business applications


• Respond to user requests for GTI application or hardware support, and process these requests via the standard Incident management process


• Respond to queries and provide guidance and advice on IT related issues (such as user change requests, quality standards, IT Training


• Ensure that all requests for new software are submitted to GSD for testing


• In collaboration with GSD/HUB assist with the rollout new business applications


• Management of staff mobile phones and data packages efficiently


• Management of IT inventory


• Management of office PABX, Contact Center systems


• Management of staff mobile phones and other technical equipment like photocopiers, access control and CCTV.

Compliance

• Knowledge of the Council's IT policies and standards in relevant areas (e.g. Data Protection; Standards on the use of Council IT systems and equipment


• Monitor compliance with IT policies and procedures (Software, Web Filtering, etc), and advise country management of any necessary action for non-compliance


• Assist with IT reviews as scheduled by the Regional Hub


• Maintain anti-virus solution, manage outbreaks according to BC standard process


• Ensuring staff are familiar with security standards, including data protection, and reporting suspected or actual security breaches

Financial support

• In collaboration with local finance team provide input for the IT yearly budgets


• Manage the expenditure of the set budgets


• Manage the procurement, repair and disposal of computer equipment and storage of spares in line with Council standards


• Monitors contracts and evaluates performance of IT suppliers, services and products


• Act as OM role


• CIAMM

Business/Decision Support

• Negotiation with local equipment suppliers and manage 3rd party technical support contracts and services, including initial drafting and negotiation


• Raise Change Requests on behalf of the local office


• Providing technical assurance as a member of local project boards or teams


• Contributing IT elements to the country planning process


• Stimulating improvements to management or operational practices through the identification of GTI-compliant IT innovations


• Provide local support of global IT initiatives and Projects.


• Be an advisory to local management of information regarding overseas implications of changes/upgrades

Corporate Policies

• Complying to all corporate policies to the agreed standards, with a particular focus on Child Protection, Health & Safety, Fraud & Anti-bribery, Equality, Diversity & Inclusion

About You (essential requirements for the role):

• The British Council systems and global processes operate in English. Written and verbal proficiency in English is required. Proficient in English language (CEFR C1 or above) and excellent report writing skills.


• Bachelor's degree or equivalent qualification/ diploma in Information Technology


• Minimum ‎2 years demonstrable experience in Support Co-ordination experience in an IT services organisation Experience of managing IT network


• Self-Driven and attention to detail High level of integrity and deadline oriented

Desirable requirements for the role

• Master's degree


• Knowledge and experience, Understanding of SAP and ERP systems Advance computer diploma.

Further Information

• Role: IT Manager(‎38484)


• Number of positions: ‎1


• Pay Band: BRC- 6G


• Location: Saudi Arabia


• Contract type: Fixed Term contract - local (‎1 year) renewable


• Closing date: 23rd July ‎2023


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  Other: This role is open to candidates who have the right to work and are located in Saudi Arabia.

  
  


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  Please note that all applications should be submitted only in English.

  
  


• It is advisable to apply in advance to avoid any technical issues at the last moment.


• The post holder would also be required to travel to other cities, particularly Jeddah and Dammam, to provide physical support when necessary.

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality,
diversity and inclusion across everything we do. We support all staff to make
sure their behaviour is consistent with this commitment. We want to address
under representation and encourage applicants from under-represented groups,
in particular, but not exclusively, on grounds of ethnicity and disability.
All disabled applicants who meet the essential criteria are guaranteed an
interview and we have Disability Confident Employer Status. We welcome
discussions about specific requirements or adjustments to enable participation
and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and
adults who we work with.

We believe that all children and adults everywhere in the world deserve to
live in safe environments and have the right to be protected from all forms of
abuse, maltreatment and exploitation as set out in article ‎19, UNCRC (United
Nations Convention on the Rights of the Child) ‎1989.

Appointment to positions where there is direct involvement with vulnerable
groups will be dependent on thorough checks being completed; these will
include qualification checks, reference checks, identity & criminal record
checks in line with legal requirements and with the British Council's
Safeguarding policies for Adults and Children.

If you have any problems with your application please email
[email protected]

Please note: Applications to this role can only be considered when made
through the Apply section of our careers website. Our 'ASK HR' email is only
to be used in case of a technical issue encountered when applying through the
careers website. Emails with supporting statements and CV/Resumes sent to this
email address will not be reviewed and will be deleted.