Services Specialist - Technical Support

Services Specialist - Technical Support
Do you enjoy being part of a successful team?
Do you enjoy being part of a successful completion and wellbore intervention
team?
Join our - Completions & Well Intervention Team!
At Baker Hughes our purpose is clear. We take energy forward - making it
safer, cleaner and more efficient for people and the planet.
Partner with the best
To be responsible for Post Sales support of customer issue. This can include
repairs (both returns and field), technical support or a field service or
other service request. Contributes to the development of an operational year
plan for own department activities of the team. Discusses consequences of
changes in products and processes for the own team in the organization.
As a Services Specialist - Technical Support, you will be responsible for:
Working together with people from the business unit. Contacts are under
guidance and/or geared towards collecting or giving technical information.
Handling simple project processes. There are detailed guidelines for
production and/or simple human interfaces requiring little technical
knowledge. A framework of conditions is set.
Handling targeted clients. Contracts are predefined and a framework of
conditions is set and followed.
Coordinating with supply chain for mobilizing and backload the equipment
Following up with backload manifest and ensure the equipment arrived, Clear
and chase the pending MDD 's.
Reporting to technical department on daily basis regarding updates on rig
activity for Liner Hanger & Completion jobs.
Owning the resolution of post-sales technical customer issues. Level ‎1,2,‎3
Technical Support - Resolves post sales Technical Issues. As the technical
depth required to resolve an issue increase, the "level" of skill set
increases. For some products ‎1 individual may handle levels ‎1,2 and ‎3 while
for other products these may be separate individuals with increasing skill
sets.
Fuel your passion
To be successful in this role you will:
Have an Engineering Bachelor's degree from an accredited university or
college. (or a high school diploma / GED with at least ‎10 years of experience
in Services).
Have a good problem-solving skills
Have Good oral and written communication skills.
Have a good interpersonal and leadership skills. Ability to work fairly. .
Be able to speak and write in English.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want
to work and deliver at their best is different for everyone too. In this role,
we can offer the following flexible working patterns:
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are
better when all of our people are developed, engaged and able to bring their
whole authentic selves to work. We invest in the health and well-being of our
workforce, train and reward talent and develop leaders at all levels to bring
out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep
going forward tomorrow, we know we have to push the boundaries today. We
prioritize rewarding those who embrace change with a package that reflects how
much we value their input. Join us, and you can expect:
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits
About Us
With operations in over ‎120 countries, we provide better solutions for our
customers and richer opportunities for our people. As a leading partner to the
energy industry, we're committed to achieving net-zero carbon emissions by
‎2050 and we're always looking for the right people to help us get there.
People who are as passionate as we are about making energy safer, cleaner and
more efficient.
Join Us
Are you seeking an opportunity to make a real difference in a company with a
global reach and exciting services and clients? Come join us and grow with a
team of people who will energize and inspire you!
About Us:
With operations in over ‎120 countries, we provide better solutions for our
customers and richer opportunities for our people. As a leading partner to the
energy industry, we 're committed to achieving net-zero carbon emissions by
‎2050 and we're always looking for the right people to help us get there.
People who are as passionate as we are about making energy safer, cleaner and
more efficient.

Join Us:
Are you seeking an opportunity to make a real difference in a company that
values innovation and progress? Join us and become part of a team of people
who will challenge and inspire you! Let 's come together and take energy
forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions
are made without regard to race, color, religion, national or ethnic origin,
sex, sexual orientation, gender identity or expression, age, disability,
protected veteran status or other characteristics protected by law.