Supervisor - Customer Service. Dammam

Reference No
OP-‎23-‎59

Job Title
Supervisor - Customer Service. Dammam

Category
Others

Educational Qualifications

Bachelor degree in any discipline.

OR Two year diploma with ‎02 years of relevant work experience in similar
function.

OR Specialized certificate / license in the related field preferably Ground or
Air safety certification (i.e. ramp handling/safety equipment procedures /
Emergency procedures Flight dispatch/ground operations management or Load
Control) with Secondary School certificate having ‎06 years of WY / Aviation
experience in similar functions.

Skills/Knowledge

Proficiency in English (Reading & Writing)
Knowledge of a foreign language is desirable and will be an advantage.
Proficiency in MS Office
Supervisory and time management skills
Planning, organizing and maintenance skills.

Experience Required
As mentioned in the qualification

Job Location
KSA - Dammam

Job Description

Operations
‎1.Ensure all passengers are handled in correct manner and provide personalized
service to high yield passenger as well as for any special service required
for economy class passengers.
‎2.Implement action plan for delayed flight and accomplish all the necessary
steps in accordance with the laid-down procedure and ensure maximum attention
and care provided to all passengers.
‎3.Supervise lounge service, ensure of cleanliness adequate magazines,
newspapers and refreshments.
‎4.Adapt instructive guidelines for oversold flight on shift basis in line with
the action plan - over-sale, brief of all staff under his direction and
coordination with GHA for implementation.
‎5.Ensure delayed, denied boarding and STPC passengers are provided with
acceptable standard accommodation.
‎6.Ensure all laid down procedures/regulations/standards affecting passenger,
ramp, baggage, cargo weight and balance are maintained.
‎7.Ensure major potential problem areas are identified and action taken to
rectify.
‎8.Liaise with Catering/Engineering in all areas affecting Passenger Services.
‎9.Safeguard Oman Air's marketing interests at all times.
‎10.Ensure timely delivery of arrival baggage in the baggage reclaim area.
Report any shortcomings to GHA management.
‎11.Ensure a high standard of safety and security for staff, passengers,
baggage, cargo, mail, aircraft and company property.
‎12.Ensure safeguard of flight revenue documents and prompt dispatch to head
office as per the laid-down procedure.
‎13.Report all discrepancies and deviations in the Flight Handling Report (FHR)
and make ASM aware of corrective action taken along with recommendation to
prevent recurrence.
‎14.Ensure that company regulations are followed with regard to
lost/found/damage baggage and that the time factor in this connection is not
exceeded
‎15.Participate in the conduct Local Performance Checks (LPC)
GENERAL
‎1.Comply with safety and security regulations.
‎2.Ensure company memo's ,airline manuals, are regularly read to update current
procedures and regulations
‎3.Carry out duties on all areas of passenger services section as directed by
superiors
‎4.Working detail guidelines will be provided where applicable

Closing Date
‎27-‎09-‎2023