Customs Clearance Operations Supervisor – Dammam

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over
‎520,000 employees in more than ‎220 countries and territories.
DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road
freight specialist.
We offer standardized transport as well as highly specialized end-to-end
solutions to customers in a wide range of industries globally.
Connecting People. Improving Lives.*
Currently, we are seeking a dynamic person to take on the role of Customs
Clearance Operations Supervisor, based in Dammam. In this role, the
successful candidate is responsible to implement customer operations plans and
processes to deliver efficient logistics processes and results in the supply
chain of a specific client using multimodal means of transportation and
provide support to sales team in line with the business strategy and
requirements, corporate guidelines and policies.
If this exciting opportunity interests you and you meet the criteria below,
please read on and apply
Key Responsibilities*
* Implement customer operations plans and processes to deliver efficient logistics processes
* Deliver, manage and update complex and large orders received via the system including special and non-assigned orders
* Implement flow of goods and information across a customer 's global supply chain and provide resolution for complex order/ delivery issues
* Provide proactive support to sales team and respond to operations related requests such as quotation, exception deal management, historical account overview, billing corrections, etc.
* Manage delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines
* Provide prompt responses to customer enquiries, including conducting customer visits and understanding of customer requirements
* Monitor the available capacities and ensure optimum utilization as per the set objectives
* Resolve complex issues occurring in operational activities, report to management on events and exceptions, as necessary
* Review and ensure systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.
* Prepare reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. and analyze efficiency of operational performance and delivery
* Interface with customers, other logistics operations departments, customer service and warehouse team to ensure smooth operations
* Achieve adherence to operating standards and procedures to provide cost-effective, superior and efficient customer service
* Resolve and analyze issues in day-to-day customer operations and execute practices focusing on increasing effectiveness and efficiency
* Provide support on issues and problems from less experienced/ new team members, provide direction and guidance as needed

Skills, Qualifications & Experience:
* Minimum of ‎5 years of experience.
* Deep knowledge of forwarding business;
* Strong analytical skills and good communication skills;
* Strong problem-solving mentality.
* Required - experience of working with Saudi customs.
* Required - good knowledge of market.
* Good command of English and Arabic.
We offer:
* Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
* Flexible working hours with the possibility of occasionally working from home upon agreement
* Possible further career development
* Competitive salary
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world 's leading logistics provider with
operations in over ‎220 countries. Visit our career site on the web at
https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class
efforts to attract and retain talent by fostering a positive work environment
and encouraging personal and professional development among employees. The
development of talented women in our organization will be a focus for us and
an important part of our DGF Strategy ‎2025.

We aspire to become the undisputed leader in our industry, when people think
of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~‎30,000 passionate employees


• The most efficient processes and fastest response times


• The best solutions and best customer service
  Our Vision: The Logistics Company for the World.
  Our Mission: Excellence. Simply Delivered.
  Our Purpose: Connecting People, improving lives.
  Our Values: Respect & Results
  Our Goals: Employer, Provider, and Investment of Choice, Living
  Responsibility
  
  DHL Global Forwarding is an equal opportunity employer. We evaluate qualified
  applicants without regard to race, color, religion, sex, sexual orientation,
  gender identity, national origin, disability, veteran status, and other
  legally protected characteristics.