Main tasks
Customer Support (Backorder and Bottleneck Handling)
* Receive and reply to all dealers' Bottleneck enquiries with parts status and expected dispatching date
* Follow up on open opportunities and taking all necessary actions to speed delivery
* Answer to parts orders/orders cancellation
* Construct a status report of any part still under manufacturing with expected factory release date or coded parts on a weekly basis
* Handle daily backorder inquires and communicate with logistics in finding solutions to speed delivery.
* Develop improvement proposals for the process
Escalation and Fastlane
* Keep track of all escalations from retail network
* Create escalations for parts on Targenio System
* Follow up closely and keep customers updated with all escalations statuses
* Create a fastlane whenever hot cases / CPA cases are identified
* Insure escalations for parts under clearance is communicated to logistics manager for speedy delivery
Manual Sales Processing / Local Vendor Sales
* Work closely with CS Parts Sales department to fulfill all required OTDs or manual sales orders
* Prepare the posting of local vendor parts
* Sell local vendor parts based on received documentation
* Support all internal deliveries follow up and sales procedures
* Hold responsibility of all employee sales including proper documentation and process implementation
Accessories / Collection Sales
* Receive daily orders for accessories and collection
* First contact support for all accessories and collection orders i.e. Giftery, Amazon, etc
* Perform all sales operations and directly report to warehouse manager for picking and packing
* Deliver the parts to customers and insure quality check
* Communicate with CS Parts Dept. for HQ deliveries
Training and qualification
* Bachelor's Degree in Mechanical Engineering/Electrical Engineering is preferable.
Technical knowledge
* Knowledge of spare parts systems is optional
* Aware of standard supply chain and logistics functions
* Aware of various spare parts within a vehicle with general knowledge of usage
* Excellent knowledge of MS Office Applications (Excel-PowerPoint-Word)
Soft skills/individual competence
* Ability to work under pressure
* Problem-solving skills
* Negotiation skills
* Conflict resolution skills
* Willingness to work flexible hours
* Self-motivated and dynamic
* Excellent communication skills
Experience
* 0-2 years of experience is required in related fields
Language
* Fluency of spoken and written English language
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