About the job Junior, Genesys/ IVR
Purpose of the job
we are looking for a Genesys Technical Support Engineer to join our technology
contact center support team, who will help us working on the on-going support
of a migration projects
Duties and responsibilities
* Maintain contact center platforms and recommend new technologies/advancements that will enhance the platform.
* Design and implement new contact center platforms
* Design, develop, test, and promote code to address new business requests and support ongoing needs for the contact center, including the ongoing development efforts for the voice platform
* Provide production support for issues raised as a result of client feedback
* Lead voice requirements gathering, developing use case documentation and partnering with business partners to deliver solutions
* prepare and produce releases of software components to meet business requirements/needs
* Supports users and assists in troubleshooting by developing documentation and self-help tools
* Develop alerting tools to aid in efficiently troubleshooting errors/issues
* Manage and work with various infrastructure teams, vendors, and peers
* Coordinate with internal technical teams and vendors where appropriate to gain assistance and resolve problems with the platform
Job specification
Required Qualifications
* Bachelor's degree in computer science or related field
* 0-2+ or more years of telecommunications/voice technical experience
* Knowledge with Genesys contact center technology platforms
* Knowledge in VoIP Protocols SIP/SIPREC/RTP and troubleshooting
* Knowledge in Genesys Contact Center platforms & GVP and routing
* Knowledge in Java SE is a must and Java EE is a plus.
* Knowledge with Oracle DB and SQL.
* Knowledge in software development life cycle
Preferred Qualifications
* Agile/SAFe environment
* DevOps / SRE
Communication Skills:
* Excellent written and verbal communication skills with the ability to present complex technical information of the platform in a clear and concise manner to executives and non-technical leaders.
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