IT Service Manager

؜ - ؜الجيزة ؜ -

تفاصيل الوظيفة

About the job IT Service Manager
Incident management system configurations :



  • Create custom ticketing reports.

  • Define custom KPIs.

  • Update custom ticket categories.

  • Update custom ticket priority or status.

  • Create and update operations team accounts with required access and permissions.

  • Custom ticket parameters
    True sight configurations :

  • Create custom reports as per operations team Requirements.

  • Configure updates for nodes to be monitored (add, remove, update nodes)

  • Customize monitoring thresholds and trap thresholds as needed.
    Patching :

  • Configure the tool to download patches from new online sources as needed.

  • Monitor and fix issues with patching module.
    Discovery :

  • Monitor discovery process for infrastructure elements.

  • Perform manual discovery as needed.

  • Configure the discovery tool to add new nodes or new subnets.

  • Monitor synchronization of discovered items into CMDB

  • Troubleshoot and fix issues.
    Capacity management :

  • Assist in customizing thresholds and metrics (OpenStack, VMware, storage, servers, network, databases) as per operational requirements.

  • Assist capacity manager for reporting and Planning.

  • Define custom reports as per operational requirements.

  • Review tool recommendations and coordinate with the operations manager

  • Configure new nodes in the tool as needed.

  • Troubleshoot and fix issues.

  • Asset Management related tasks specific to Cloud Platform
    Requirements:

  • ‎4+ years of total experience in related field

  • Relevant IT certifications (or equivalent training/experience)

ملخص الوظيفة

  • المُعلن : اورنچ مصر
  • تاريخ الإعلان : 04/06/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الجيزة
  • الراتب : -
  • الهاتف : -

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Language: English