Head of Key Account Management

When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in ‎2004, we've grown quite a lot over the past ‎17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than ‎3,000+ employees! Our food delivery business works with over
‎27,000 brands and almost ‎50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in ‎30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in ‎2020, we have
facilitated the donation of well over ‎1 million meals to those in need, as
well as donated over $‎1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.
Job Summary
Drive the growth of Talabat strategy for the Key Accounts portfolio across
Egypt and ensure efficiency, profitability and sustainable market share growth
while maintaining high levels of customer satisfaction.

What's On Your Plate?
• Responsible for Identifying growth opportunities of the Key Strategic
Partners.
* Perform market research, build strategies and action plans to lockdown competition.
* Build strong relationships with each Key Strategic Partners by monitoring both, the performance and
customer experience.
* Create cross functional engagements, relationships and understanding with necessary departments and
stakeholders.
* Build, plan, execute key account marketing campaigns in alignment with the company Marketing team
such as the funding of NCR campaigns.
* Provide detailed monthly performance reports for Key Strategic Partners, Commission and Non-Commission
Revenue, driven by Key Account Managers.
.• Support the Key Account Management team in preparing strategic plans per
account (including
marketing plans, meeting agendas, etc).
* Support Key Account Managers in achieving the quarterly Objective Key Results set by higher management.

What We Order?
• Bachelor's Degree in Sales, Customer Relationship Management, Business
Management, Business Administration, or other related fields.
* +‎7 years of experience working in key account management position within a fast-paced and
highly competitive business environment.
* Extensive knowledge of market research and analysis.
* Strategic planning
* Strong analytical skills.
* Excellent Communication and Relationship Building skills.
* Strong leadership skills and ability to lead, develop, and motivate a team of Account Managers.
* Excellent English language speaker.
* E-commerce Experience is a plus.