IT Helpdesk Specialist

؜ - ؜البياضية ؜ -

تفاصيل الوظيفة

Details
Required Experience ‎1 year
Department Customer Operations
Career LevelJunior
Position Location maadi
Skills
Windows
MacOS
Requirements and responsibilities

Key Responsibilities:

* Escalating and de-escalating skills.
* Locate the right support articles and troubleshooting info.
* Delivering high-quality service, ensuring that the information provided to customers is accurate, valid, and complete, delivered on time.
* Documenting ticket actions and resolutions.

Job Requirements:

* Experience with windows event viewer.
* Able to work well as part of a team.
* Ability to multitask effectively.
* Exceptional analytical, communication, and customer service skills.
* Great interpersonal skills.
* Preferred Sales Force experience.
* Provide evening and weekend support on a rotating basis with the other technicians.
* ‎1 year experience providing tier ‎1 IT related helpdesk support via phone and remote connections
* Basic experience in TCP/IP communications
* Experience in a Windows Server and/or Windows desktop operating systems, including installation applications
* Mac OS experience is a plus
* Ability to triage support tickets based on severity level
* Clear speaker (B2 Proficiency)
* Bi-lingual (French) is a plus.

ملخص الوظيفة

  • المُعلن : FlairsTech
  • تاريخ الإعلان : 14/05/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : البياضية
  • الراتب : -
  • الهاتف : -

وظائف أخرى مثل هذه الوظيفة

الغربية, طنطا
21/12/2022

Duties and Responsibilities: - Respond to requests for technical assistance in person, via phone, chat or email. - Diagnose and resolve technical hardware and software issues. - Research questions using available information resources. - Advise user on appropriate action. - Follow standard help…

heliopolis
10/06/2023

**Helpdesk Specialist** provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them. An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand t…

البياضية
30/04/2022

**Fab Lab Specialist Job Description** **Orange Digital Center (ODC)** ** Job Brief** We are looking for a Fabrication Specialist who is passionate about machines, designs, and materials. Who is aware of the maker movement, and able to deal with machines, and respond to client requests and d…

البياضية
14/05/2022

**Job brief** We are looking for a driven Social Media Specialist to attract and interact with targeted virtual communities and network users. The goal is to gradually achieve superior customer engagement and intimacy, website traffic and revenue by strategically exploiting all aspects of the so…

البياضية
11/05/2022

#### **Job Description** * Participating in developing and implementing the marketing plan and activities to help achieve company goals. * Creating new marketing ideas that maintain the market share of the company. * Identify brand-building areas and enforce brand marketing guidelines in trad…

البياضية
01/05/2022

**About Noon** At Noon, we believe in Student First in everything we do. That 's why we've built a global social learning platform that radically changes the way people learn, with the aim of positively impacting millions of students across the globe and bringing education to everyone. Our open pla…

البياضية
01/05/2022

**ABOUT THE JOB** Our team is expanding and we're looking for a Fab Lab Specialist who can love digital fabrication machines and tools as much as we love food! The role includes interfacing with clients, handling machining orders, maintaining machines and tools, submitting reports, purchasing th…

البياضية
01/05/2022

#### **Job Description** We are looking for a HR Recruitment Specialist to join RECAP Human Resources department and oversee our full-cycle recruiting. Recruitment responsibilities include sourcing candidates through various channels, planning interview and selection procedures and hosting or parti…

البياضية
05/05/2022

Responsibilities: * Support for all personnel activities and dealing with government authorities, such as labour office, social insurance authorities, and medical insurance and build a strong relationship with them. * Creating and maintaining personnel records for each employee and maintaining …

البياضية
04/11/2022

Details Required Experience 1 Department Customer Operations Career LevelJunior Position Location maadi Skills Networks troubleshooting Requirements and responsibilities ** Key Responsibilities:** * Responding to inbound support emails and calls within the specified SLA * Assisting customers…

Language: English