Details
Required Experience 1 year
Department Customer Operations
Career LevelJunior
Position Location maadi
Skills
Windows
MacOS
Requirements and responsibilities
Key Responsibilities:
* Escalating and de-escalating skills.
* Locate the right support articles and troubleshooting info.
* Delivering high-quality service, ensuring that the information provided to customers is accurate, valid, and complete, delivered on time.
* Documenting ticket actions and resolutions.
Job Requirements:
* Experience with windows event viewer.
* Able to work well as part of a team.
* Ability to multitask effectively.
* Exceptional analytical, communication, and customer service skills.
* Great interpersonal skills.
* Preferred Sales Force experience.
* Provide evening and weekend support on a rotating basis with the other technicians.
* 1 year experience providing tier 1 IT related helpdesk support via phone and remote connections
* Basic experience in TCP/IP communications
* Experience in a Windows Server and/or Windows desktop operating systems, including installation applications
* Mac OS experience is a plus
* Ability to triage support tickets based on severity level
* Clear speaker (B2 Proficiency)
* Bi-lingual (French) is a plus.
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