N
ESSA.COM (https://www.nessa.com/) aims to be a one stop shop beauty platform
that inspires and educates the average beauty enthusiast through offering an
all-in-one technological solution to purchasing makeup and skincare products.
Consumers derive convenience, accessibility and knowledge through the
platform. Nessa provides an entire beauty experience, encouraging all the
steps, starting from product discovery all the way to final acquisition.
O
verview: T
he Customer Care Executive is the point of contact with the customer and takes
responsibility for ensuring all customer calls are handled in a timely,
accurate manner and reflect the superlative levels of customer service that
define the customer experience as per Nessa standards. J
ob Duties and Responsibilities: 1
. Answer general customer inquiries thought calls, chat, emails until inquiry
is closed. 2
. Review orders on a daily basis for possible issues for fulfilment, address
issues. 3
. Manage customer accounts including assisting customers with information
regarding their order history, returned shipments, order status, and all other
standard requests received. 4
. Maintain customer service log, tracking all incoming inquiries and detailing
out customer requests, product defects, shipping errors, etc. 5
. Maintain awareness of our process and KPI's and an understanding of
performance evaluation relating to calls and KPI calculations 6
. Interact with other agents and Customer Experience team members on a daily
basis, sharing information and knowledge on customers' feedback and concerns7.
Work with Operations to address and resolve store issues.
B
enefits: F
ull-time role C
ompetitive salary + bonus C
ompany employee discounts across all brands M
edical & health insurance C
ollaborative work environment G
**Job Summary:** To provide a range of reception intake and associated administrative services pertaining to incoming patients. The customer office executive will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patient…
**Job Summary:** To provide a range of reception intake and associated administrative services pertaining to incoming patients. The customer office executive will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patient…
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* To provide a range of reception intake and associated administrative services pertaining to incoming patients. * The customer office executive will answer and direct incoming calls to appropriate individuals. * Perform specified routine procedures such as greeting and referring patients, an…
To provide a range of reception intake and associated administrative services pertaining to incoming patients. The customer office executive will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patients, answering rout…
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