Customer Care Executive

To provide a range of reception intake and associated administrative services
pertaining to incoming patients. The customer office executive will answer and
direct incoming calls to appropriate individuals. Perform specified routine
procedures such as greeting and referring patients, answering
routine/administrative inquiries, and general office support activities as
appropriate.

Greets patients or their families and finds out the nature of their enquiry.
‎3.2 Provides information to assist patients or refer them to appropriate
contact, either in the organization or elsewhere. ‎3.3 Advocate Patients' and
their families' rights and responsibilities, confidentiality, information and
education. ‎3.4 Develops and maintains the feedback/complaint procedure for
customers to use and receive redressal. ‎3.5 Communicates all information to
Floor Supervisor on daily basis. ‎3.6 Expedites flow of visitors/patients and
ensure that each person receives outstanding customer service by providing a
friendly environment. ‎3.7 Provides Information about medical insurance
coverage to patients and check the same diligently before sending the patient
to the doctor. ‎3.8 Investigates patient/visitor concerns and implements
appropriate courses of action. ‎3.9 Keeps accurate records of discussions or
correspondence with customers. ‎3.10 Perform duties of handling Patient
/Telephone/Cash/back office work as specified in the duty roaster.Perform
other related duties incidental to the work described herein as and when
assigned by the higher authorities. ‎3.12 Comply with all OSH and infection
control policies, standards and procedures and cooperate with hospital
management to comply those requirements ‎3.13 Work accordance with the
documented OSH procedures and instructions, specific responsibilities ‎3.14 Be
familiar with emergency and evacuation procedures ‎3.15 Notifying OSH Hazards,
incidents, Near misses and issues and assistance with the preparation of risk
assessments, incident reports ‎3.16 Comply with Waste management procedures and
policies ‎3.17 Attend applicable OSH/Infection control training programs, mock
drills and awareness programs ‎3.18 Use of appropriate personal protective
equipment and safety systems

Preferably a graduate in any discipline. ‎4.2 Minimum ‎1-year experience as a
receptionist in a patient focused environment and operation of multi-line
switchboard system is preferable. Interest to work in a Hospital related
environment. ‎4.3 Proficient technology application skills; Basic MS Office
(Word, Excel, & Power point) MS Outlook & Internet explorer skills. ‎4.4 Must
have an exceptional interpersonal skills, maturity, good judgment and be
capable of communicating in a professional manner with diverse range of
individuals; superior phone etiquette skills ‎4.5 Patient focused; service
oriented; patient & understanding. ‎4.6 Efficient organizational skills;
ability to handle multiple responsibilities under pressure while maintaining
composure ‎4.7 Ability to work independently with minimal supervision. ‎4.8
Reliable, punctual, dependable, and responsive. ‎4.9 Excellent command of oral
and written English. Arabic language advantageous/desirable but not essential