At Probe CX, we're powered by passion, driven by curiosity, enriched by a
purpose to do it better. We work hard and love a good challenge (or multiple).
With clients spanning across the Pacific, Asia and North America, we're no
stranger to thinking big and working with innovative minds to achieve great
success. We are dedicated to doing things better than the day before, and our
exponential growth is living proof that we have stayed true to this ethos. At
Probe, expect to think differently, challenge the norm and find your purpose.
JOB SUMMARY:
Brief, general statement of job responsibility/duties
Attend and actively participate in training and development:
* Develop and maintain a thorough understanding of service/product, processes and systems
* Actively participate in monthly performance reviews
* Attend and actively contribute to team meetings to assist in continual improvement.
* Handle every customer contact in line with client and company requirements in order to meet monthly Key Performance Indicators (KPI's) and targets (KPI's and targets may be subject to change dependant on client and company requirements):
* Handle contact within required time frame
* Meet required standards of quality
* Adhere to schedule to achieve required target
* Meet attendance requirements in line with contract and company policies
* Other KPI's as required
* Other reasonable duties as required
MINIMUM REQUIREMENTS:
* Above Average to Excellent verbal (Confident & Conversational) & written communication
* Above Average to Excellent problem solving skills
* Attention to detail
* PC skills - Typing speed & accuracy; navigation
* Customer Service skills
* Objection handling
* Empathetic
* Resilient
* Flexibility to meet schedules
PREFERRED REQUIREMENTS:
* Above Average to Excellent verbal (Confident & Conversational) & written communication
* Above Average to Excellent problem solving skills
* Attention to detail
* PC skills - Typing speed & accuracy; navigation
* Customer Service skills
* Objection handling
* Empathetic
* Resilient
* Flexibility to meet schedules
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* To provide a range of reception intake and associated administrative services pertaining to incoming patients. * The customer office executive will answer and direct incoming calls to appropriate individuals. * Perform specified routine procedures such as greeting and referring patients, an…
To provide a range of reception intake and associated administrative services pertaining to incoming patients. The customer office executive will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patients, answering rout…
**JOB SUMMARY:** To provide a range of reception intake and associated administrative services pertaining to incoming patients. The customer office executive will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patient…
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