Team Lead

The job holder will be responsible for maximizing retail sales in their
respective department by maintaining the desired visual merchandising, retail
operations, customer service, replenishment, recovery standards in his/her
department in the store in all aspects.
The job holder is also responsible for coaching & motivating the team.

Key Responsibilities
Department Management and Store Standards
Maximize department sales and productivity metrics in line with shop targets
Monitor key data reports on space management, sales and stock movement against
last year, last week and budget on a daily and weekly basis and communicate to
staff
Ensure and monitor all stock is laid out and displayed according to standard
layout norms (product placement,signage, neat and well folded,arranged in
order from smallest to largest, hanged items must be steamed, brand wise, size
wise etc)
Ensure and monitor all products are price tagged and bar-coded before display
Ensure and monitor all stock transactions are recorded on the system in time,
accurately and correctly categorized
Ensure and monitor awareness and vigilance at all times of security in the
store of company asset, customer property and company good without any
negligence
Ensure the highest standards of housekeeping,health standards are maintained
in store at all times
Ensure departmental décor is correct and there is consistency in displays,
branding and departmental layouts
Optimize floor space based on merchandise availability, storylines and product
sell –off
Inspect merchandise for quality control and report any defects
Ensure on-time clearance of all soiled and damaged merchandise
Ensure on-time completion of random pricing checks on products
Monitor and implement sales promotion and event in the stores

Store Merchandise/ Merchandising
Understand & maintain a detailed knowledge of the product/department
merchandise & coach /develop sales staff
Ensure and monitor promotions, sell offs and ageing stocks
Review and report non-selling items, slow & fast moving lines , non movers ,
damages and ageing items
Collate and provide information about the customers(likes,dislikes and
opinions) to the buying and designing team
Ensure and monitor effective stock replenishment to the store and assure
continuous stock availability in the store
Ensure & monitor correct rotation of stock on shelves and assist in accurate
stock counts as per store requirements
Execute price revisions suggested by corporate

Customer Service
Monitor and ensure adherence of customer service standards within the
department
Provide customer satisfaction by delivering exceptional customer service
Carry out regular training to ensure clear understanding of the departments,
products,make, features, selling skills and after sales service
Communicate appropriately with customers including proactive greeting and
acknowledgement
Deal with customer queries and complaints effectively
Follow procedures for dealing with specific customer orders
Ensure confidentiality with respect to Landmark retail/store sales information

People Management / Mentoring
Support induction of new recruits through buddy system
Hold weekly and monthly meeting to communicate performance high and lows
Monitor and facilitate complaint resolution of direct reportees/team members
Coach and sponsor sales associate within the department
Oversee deployment and drive motivation levels of the team members
Mentor team members to ensure greater customer service orientation

Qualifications

The job holder will be responsible for maximizing retail sales in their
respective department by maintaining the desired visual merchandising, retail
operations, customer service, replenishment, recovery standards in his/her
department in the store in all aspects.
The job holder is also responsible for coaching & motivating the team.

Key Responsibilities
Department Management and Store Standards
Maximize department sales and productivity metrics in line with shop targets
Monitor key data reports on space management, sales and stock movement against
last year, last week and budget on a daily and weekly basis and communicate to
staff
Ensure and monitor all stock is laid out and displayed according to standard
layout norms (product placement,signage, neat and well folded,arranged in
order from smallest to largest, hanged items must be steamed, brand wise, size
wise etc)
Ensure and monitor all products are price tagged and bar-coded before display
Ensure and monitor all stock transactions are recorded on the system in time,
accurately and correctly categorized
Ensure and monitor awareness and vigilance at all times of security in the
store of company asset, customer property and company good without any
negligence
Ensure the highest standards of housekeeping,health standards are maintained
in store at all times
Ensure departmental décor is correct and there is consistency in displays,
branding and departmental layouts
Optimize floor space based on merchandise availability, storylines and product
sell –off
Inspect merchandise for quality control and report any defects
Ensure on-time clearance of all soiled and damaged merchandise
Ensure on-time completion of random pricing checks on products
Monitor and implement sales promotion and event in the stores

Store Merchandise/ Merchandising
Understand & maintain a detailed knowledge of the product/department
merchandise & coach /develop sales staff
Ensure and monitor promotions, sell offs and ageing stocks
Review and report non-selling items, slow & fast moving lines , non movers ,
damages and ageing items
Collate and provide information about the customers(likes,dislikes and
opinions) to the buying and designing team
Ensure and monitor effective stock replenishment to the store and assure
continuous stock availability in the store
Ensure & monitor correct rotation of stock on shelves and assist in accurate
stock counts as per store requirements
Execute price revisions suggested by corporate

Customer Service
Monitor and ensure adherence of customer service standards within the
department
Provide customer satisfaction by delivering exceptional customer service
Carry out regular training to ensure clear understanding of the departments,
products,make, features, selling skills and after sales service
Communicate appropriately with customers including proactive greeting and
acknowledgement
Deal with customer queries and complaints effectively
Follow procedures for dealing with specific customer orders
Ensure confidentiality with respect to Landmark retail/store sales information

People Management / Mentoring
Support induction of new recruits through buddy system
Hold weekly and monthly meeting to communicate performance high and lows
Monitor and facilitate complaint resolution of direct reportees/team members
Coach and sponsor sales associate within the department
Oversee deployment and drive motivation levels of the team members
Mentor team members to ensure greater customer service orientation

Primary Location: United Arab Emirates
Job: Retail Operations
Organization: Home Box UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Feb ‎16, ‎2023, ‎8:36:‎18 AM