Club General Manager

Club General Manager (CGM) focuses on directing, promoting and coordinating
the operations of the Club in a manner that will optimize the Club’s
performance in Sales, Retention, Group Exercise and Personal Training. They
are also responsible for improving the Club’s efficiency, achieving set
budgets/revenue and delivering outstanding customer service. It is also the
responsibility of a CGM to attract, recruit, develop, train and engage staff
to achieve individual and club targets in line with the business goals of the
company. Operating With Excellence: Ensure Operating with Excellence through
meeting the requirements as set out in the Club Operations manual and
maintaining high scores through the quarterly Brand Standards Audits.
Implementation and Execution of operational changes are in line with company
standard and expectation both in terms of delivery and time lines. Club
Maintenance is managed in accordance to Policy and through the use of the
maintenance systems that are in place. Ensure Cleaning Standards through
documented weekly checks and regular feedback to Service Contractor. Ensure
Departments follow the Ways of Working as set by Head of Department. Ensure
all Health & Safety requirements are duly completed Member Experience: Liaise
with all departments to support and maximize opportunities for net member
movement. Maximize the tools provided by Fitness First including Let’s Get You
Started, Active ‎8, GX timetable, My Zone, 6D and member events. Knowledge,
Skills & Experience Education Secondary Education – A level or equivalent
Advanced Qualification / Certification / Specialist Training Degree in Sports
Management/Sports Science Coaching and Sports Qualifications REPS L2 or L3
Language English – Mandatory Arabic – Beginner / intermediate Job Experience
‎3-‎5 years in the Fitness Industry and having worked in other departments of
the business. At least ‎2 years’ experience as a Club General Manager
Technology Basic MS office, Excel and PPT Consistently achieve targeted Member
Survey Score which includes the key KPI’s of Club Overall Experience, New
Member welcome, Group Exercise, Gym Floor and Fitness Experience. Ensuring
Brand compliance through implementation and management of the Member Journey.
Live the Brand and promote the Core Values. Love what you do. Develop inter
club challenges and participate in regular training courses. To support and
participate in local community events. Manage and own the Retention focus in
order to promote and achieve Net Gain targets. To meet with members requesting
to cancel in order to retain the member or assist in the transfer of the
membership to someone else. Own the Hey Manager process and contact members
about their raised concerns/suggestions/complaints ensuring that members know
that we care about them and the business. Commercial Management: Must be able
to analyze the P&L; and make forecasts quarterly and annually. Manage all
revenue lines to achieve annual revenue budget and like for like revenue
growth. Achieve budgeted member movement in terms of sales and renewals
ensuring that your club meets the dues lines on both POS and Membership Dues.
Maximize the Personal Training model to achieve and exceed the Personal
Training Revenue budget and like for like growth. Understand and influence
membership yield and revenue yield to ensure sustainability within your club’s
revenue model. Research and test new products to bring into the business and
maximize all opportunities for Revenue growth. Build relationships with the
surrounding Businesses in the immediate area in order to potentially attract
Corporate Members. Receiving daily reports, analyzing and produce relevant
action plan in line with Club and Company expectancy. Educate and develop your
HODs with regards to achieving the Club and Company requirements and achieving
set budgets. Prepare and present quarterly Financial Reviews on your
performance and be able to justify current results as well as produce a Plan
of Action and Focus Points for the next quarter.

Qualifications

Club General Manager (CGM) focuses on directing, promoting and coordinating
the operations of the Club in a manner that will optimize the Club’s
performance in Sales, Retention, Group Exercise and Personal Training. They
are also responsible for improving the Club’s efficiency, achieving set
budgets/revenue and delivering outstanding customer service. It is also the
responsibility of a CGM to attract, recruit, develop, train and engage staff
to achieve individual and club targets in line with the business goals of the
company. Operating With Excellence: Ensure Operating with Excellence through
meeting the requirements as set out in the Club Operations manual and
maintaining high scores through the quarterly Brand Standards Audits.
Implementation and Execution of operational changes are in line with company
standard and expectation both in terms of delivery and time lines. Club
Maintenance is managed in accordance to Policy and through the use of the
maintenance systems that are in place. Ensure Cleaning Standards through
documented weekly checks and regular feedback to Service Contractor. Ensure
Departments follow the Ways of Working as set by Head of Department. Ensure
all Health & Safety requirements are duly completed Member Experience: Liaise
with all departments to support and maximize opportunities for net member
movement. Maximize the tools provided by Fitness First including Let’s Get You
Started, Active ‎8, GX timetable, My Zone, 6D and member events. Knowledge,
Skills & Experience Education Secondary Education – A level or equivalent
Advanced Qualification / Certification / Specialist Training Degree in Sports
Management/Sports Science Coaching and Sports Qualifications REPS L2 or L3
Language English – Mandatory Arabic – Beginner / intermediate Job Experience
‎3-‎5 years in the Fitness Industry and having worked in other departments of
the business. At least ‎2 years’ experience as a Club General Manager
Technology Basic MS office, Excel and PPT Consistently achieve targeted Member
Survey Score which includes the key KPI’s of Club Overall Experience, New
Member welcome, Group Exercise, Gym Floor and Fitness Experience. Ensuring
Brand compliance through implementation and management of the Member Journey.
Live the Brand and promote the Core Values. Love what you do. Develop inter
club challenges and participate in regular training courses. To support and
participate in local community events. Manage and own the Retention focus in
order to promote and achieve Net Gain targets. To meet with members requesting
to cancel in order to retain the member or assist in the transfer of the
membership to someone else. Own the Hey Manager process and contact members
about their raised concerns/suggestions/complaints ensuring that members know
that we care about them and the business. Commercial Management: Must be able
to analyze the P&L; and make forecasts quarterly and annually. Manage all
revenue lines to achieve annual revenue budget and like for like revenue
growth. Achieve budgeted member movement in terms of sales and renewals
ensuring that your club meets the dues lines on both POS and Membership Dues.
Maximize the Personal Training model to achieve and exceed the Personal
Training Revenue budget and like for like growth. Understand and influence
membership yield and revenue yield to ensure sustainability within your club’s
revenue model. Research and test new products to bring into the business and
maximize all opportunities for Revenue growth. Build relationships with the
surrounding Businesses in the immediate area in order to potentially attract
Corporate Members. Receiving daily reports, analyzing and produce relevant
action plan in line with Club and Company expectancy. Educate and develop your
HODs with regards to achieving the Club and Company requirements and achieving
set budgets. Prepare and present quarterly Financial Reviews on your
performance and be able to justify current results as well as produce a Plan
of Action and Focus Points for the next quarter.

Primary Location: United Arab Emirates
Job: Landmark Hospitality Operations
Organization: Fitness First UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Dec ‎15, ‎2022, ‎1:08:‎34 AM