Health Club Manager

FINANCIAL RETURNS
* You will ensure the management of all pertinent matters concerning the effective operations of the Recreation Department.
* You will be responsible for maximizing all revenue opportunities through effective teamwork and development and will ensure that recreational and leisure facilities are delivered to brand standards.
* You will be responsible for creating and implementing of all Standard Operating Procedures, beginning with a complete membership structure,
* Ensuring that all Recreation department's safety procedures, rules and regulations are strictly observed by all Guests & Members.
* Develop and plan strategies of selling the memberships, facilities and services to all prospective Guests & Members.
* Design monthly reports for membership figures, membership retention and revenues. To ensure the smooth renewal process for each and every member.
* Recognize opportunities to sell, add on sell and up sell
PEOPLE
* Attend scheduled training sessions.
* Participate actively in employee activities.
* Ensure that all Health Club Employees adhere to specified hygiene and personal appearance standards.
* Interacts, cooperates with other employees of the Recreation Department.
* Interacts, cooperates with other departments as appropriate.
* Interacts, cooperate with Hotel Guest and Recreation members as appropriate
GUEST EXPERIENCE
* Understand and respond to customer's needs and ensure a high level of guest satisfaction.
* Report preventive maintenance to ensure facility is maintained and in service for our guests.
* Ensure a safe and secure environment for guests, team members in compliance with regulatory policies and procedures.
* Ensure only qualified persons such as in-house guests, members and guests who paid the entrance fee are allowed to use
* Greets and welcomes all clients/guests.
* Understand and respond to customer's needs and ensure a high level of guest satisfaction.
* Report out preventive maintenance to ensure facility is maintained and in service for our guests.
* Ensure a safe and secure environment for guests and team members in compliance with regulatory policies and procedures.
* Ensure only qualified persons such as in-house guests, members and guests who paid the entrance fee are allowed to use
RESPONSIBLE BUSINESS
* Coordinating and supervising the planning, presentation and service of recreational and leisure services and facilities to ensure the highest quality at all times.
* Participate in activities concerning protection of environment
ACCOUNTABILITY
Being a Health Club Manager at one of the largest and most prestigious hotel
chain in the world means that to maintain a high standard of service is
imperative by keeping up the image of the hotel and providing a star class
service and by fulfilling your duties as a Health Club Manager in the most
efficient and professional manner.
QUALIFICATIONS AND REQUIREMENTS
The ideal Health Club receptionist must possess a High School degree, at least
two years experience in a similar position (preferably in the hotel industry).
Fluency of the English language; both written and spoken are essential.
Knowledge of other languages such as Urdu and Arabic are also preferred.
Computer skills are also required.
* Degree or Diploma from a reputable institution in Social Sciences/ Arts or its equivalent
* Previous Spa/Recreation Management Experience is a must
* Self starter, with the ability to understand the business and link them to departmental objectives
* Experience working with budgets, forecasts and presentation is a must.
* Strong understanding of hotel operation. Market knowledge and trends are key to this position.
* Excellent presentation, communication and organizational skills and the ability to multi task while working under pressure
* High level of English language skills both written and verbal.
* Previous IHG experience preferred but not mandatory
At IHG, we've made a promise. As one of the world's leading hotel groups,
we're here to deliver True Hospitality for Good. Making our guests and
colleagues feel welcome, cared for, recognised and respected - wherever they
are in the world. Want to be part of the journey?
As the world's first and most global luxury hotel brand, InterContinental
Hotels & Resorts has pioneered international travel since the 1940s, we are
passionate about sharing our renowned international know-how and cultural
wisdom in truly impressive surroundings. We all take great pride in being
genuine ambassadors of the InterContinental®️ brand and to be part of the
brand you will have a thirst for travel, passion for culture and appreciation
for diversity. We create inspiring experiences for those seeking a richer
perspective on the world. If you'd like to embrace a world of opportunities,
we'd like to welcome you to the world's most international luxury hotel brand.
Let's Go Further Together.