Administration Manager

POSITION
DESCRIPTION
‎1

Position title Administration Manager
Business unit Regional - MENA
Manager Head of MENA
Direct reports N/A
Location United Arab Emirates (UAE)
Role type ‎1.0 FTE
Significant relationships
Liaise and engage with Staff to ensure
* MENA team is adequately supported.
* Travel arrangements align with company policy and practice.
Position purpose
Under the direction of the Head of MENA, the Administration Manager provides
administrative support for the
MENA region, including Member services, secretarial duties and general
administration.
Key responsibilities
* Produce documentation as required, including formatting and arranging translations
* General administration including but not limited to coordinating catering, meeting rooms, mail/courier
services, and attending to telephone queries
* Ensure relevant systems, such as the CRM, are accurate and updated in a timely manner
* Manage travel and logistic within the region, including
* Book travel as required in accordance with the Travel Policy
* Monitor travel bookings for abnormalities
* Review costs and routing options
* Ensure compliance with the Travel Policy
* Support MENA operations and assist in the arrangement of Member and other required business
meetings. Such as;
* Prepare and distribute meeting agendas and papers
* Attend business meeting and record minutes
* Coordinate workshops
* Contract management with relevant third parties
* Keep colleagues overseas informed of advocacy and communications initiatives as appropriate
* Other relevant duties as directed
POSITION
DESCRIPTION
‎2

Skills and experience
Essential
* Demonstrated experience providing administrative support
* Exceptional documentation and general administrative skills
* Experience working in a multi-faceted office management role
* Ability to quickly learn new systems and applications
* Excellent written and verbal English communication
Desired
* Able to communicate in Arabic, both written and verbal, is highly regarded.
POSITION
DESCRIPTION
‎3

Values
Our Values underpin the way we do things at the Institute and guide us
internally in our day-to-day work. The
following Behavioural Competencies align with Our Values with the aim to
amplify each aspect and are
essential to ensure the achievement of Our Mission.
Collaboration - We work cooperatively and our
teamwork goes beyond organisational and
geographic boundaries to achieve exceptional
results.
Collective Strength - You actively
develop and leverage the Institute 's
collective strength by
-- Honouring and acknowledging
your colleagues' skills,
strengths, and contributions.
-- Building meaningful
relationships on a foundation
of trust, mutual respect,
appreciation and empathy with
colleagues, Members, clients,
and partners.
-- Facilitating people and ideas
coming together beyond
hierarchical and organisational
boundaries through effective
communication, knowledge
sharing, and proactively seeking
input.
-- Exhibiting dedication to our
purpose, your role, and what
we can achieve together.
Accountability - You hold yourself and others
accountable by
-- Taking personal responsibility for
deliverables.
-- Keeping a focus on delivering outputs that
are accurate, timely, and of a high
standard.
-- Acknowledging ownership and
accountability to promote solutions.
-- Identifying areas for improvement across
the Institute and appropriately providing
feedback to those responsible.
Quality - We strive for
excellence in all that we do.
We are a trusted,
knowledgeable and
responsive organisation
known for exceptional advice
and service delivery.
Integrity - We hold ourselves to
the highest standards in all we do.
Our actions and communications
are responsive, ethical and
respectful of diversity.
Growth Mindset - You seek ways
to continuously learn and improve
by
-- Fostering an environment
open to diverse ways of
thinking and operating.
-- Seeking, providing, and
responding to feedback in
a productive and
respectful manner.
-- Recognising the limits of
your own experience and
skills and taking proactive
steps to grow them.
-- Embracing failures,
challenges, and setbacks
as opportunities for growth
and learning.
-- Engaging in honest self-
reflection and actively
applying lessons learnt.