Sales and Service Officer - Dubai

Sales and Service Officer- 0000H13B
Some careers prize diversity more than others.
If you're looking for a career that will unlock new opportunities, join HSBC
and experience the possibilities. Whether you want a career that could take
you to the top, or simply take you in an exciting new direction, HSBC offers
opportunities, support and rewards that will take you further.
Wealth and Personal Banking is our new global business combining Retail
Banking and Wealth Management; and Global Private Banking, to become one of
the world's largest global wealth managers with USD1.‎4 trillion in assets. Our
dedicated colleagues serve millions of customers worldwide across the entire
spectrum of private wealth, ranging from personal banking for individuals and
families, through to business owners, investors and ultra-high-net-worth
individuals. We provide products and services such as bank accounts, credit
cards, personal loans and mortgages, as well as asset management, insurance,
wealth management and private banking, that best suit our customers' needs.
We are currently seeking an ambitious individual to join our Wealth and
Personal Banking team, working together with colleagues to define, manage and
achieve divisional business targets.
In this role, you will:
The role is primarily a customer facing role servicing customers.
Professionalism, customer focus and a broad understanding of the fundamentals
of service and needs based sales planning are critical to the success of the
business. The role holder has a responsibility to understand customer needs
with a view to upgrade existing customers to appropriate propositions and
cross sell WPB product and services. The job holder is required to identify
referrals for financial planning needs and to referrals to a specialist as
required. The job holder is required to identify referrals for financial
planning needs and to refer to a specialist as required. The job holder is
required to provide a high-quality and holistic service with prompt completion
of customer service request with a focus on deepening the customer
relationship essential to drive customer loyalty and increase the wallet share
of HSBC.
Completing full customer reviews and understanding customer needs whether
immediate or future is a key part of this role. The role holder will respond
to a combination of 'walk-in' customers and creating opportunities from
centrally created contact list both being the main sources of their activity.
The role holder will need to understand and deliver the standards of service
quality required maintaining published service level agreements. The
identification of opportunities for wealth reviews and referring these to an
appropriate wealth advice are key activities. The facilitation of approval of
facilities in accordance with credit policy and lending guidelines will also
be required to ensure the jobholder can meet all of the customer's needs.
Ownership of customer relationships is vital along with the ability to coach
and develop other team members towards ensuring the Target Operating Model
(TOM) as defined by Group is implemented.
On a selected and business needs base the jobholder also might service Premier
Customer requiring the necessary Premier trainings and accreditation. Equally
on a selected base and aligned with business needs the job holder is servicing
Advance and Personal Banking customers with limited face to face contact.
These priorities are reflected in individual Balanced Scorecards and form the
exception.
Requirements
To be successful in the role, you should meet the following requirements:
Knowledge & Experience
* Bachelor's Degree
* Proven ability in customer service and building customer relationships
* Ability to identify customer needs and influence customers to take appropriate action to meet their needs
* An understanding of HSBC's Credit Policy and Lending Guidelines
* A broad knowledge of financial planning and defining customer needs
* An understanding of the needs of the mass affluent customer segment in general
* A full understanding of referral processes
* An understanding of the Premier, Advance and Personal Banking Propositions
SKILLS
* Excellent customer service skills
* Strong verbal and written communication skills
* Customer driven with a strong focus on quality of service
* Proven ability in making lending decisions in accordance with bank policy and guidelines
* A clear understanding of how value is created within the Premium segment, both for customers and the bank
For further details and application information please visit our careers site,
searching under reference number 0000H13B.
You 'll achieve more at HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued,
respected and opinions count. We take pride in providing a workplace that
fosters continuous professional development, flexible working and
opportunities to grow within an inclusive and diverse environment.
We believe diversity brings benefits for our customers, our business and our
people. Different ideas and perspectives help us innovate, manage risk and
grow the business in a sustainable way. Personal data held by the Bank
relating to employment applications will be used in accordance with our
Privacy Statement, which is available on our website.
Issued by The Hong Kong and Shanghai Banking Corporation Limited.