Officer - Card Operation

Every employee at Al Rostamani Group plays a role in making a real difference
to the business and our customers. We care for our employees by offering them
meaningful and purposeful work and an opportunity to grow, learn, contribute
and succeed. Today, the Al Rostamani Group has come a long way since its birth
in ‎1957. Our group has grown steadfastly with the guiding principles of
Commitment, Care & Vision, alongside a strong sense of active involvement in
the community. We are a well-diversified group, with a key presence in
industries such as General Trading, Automobiles and Heavy Equipment, Travel,
Foreign Exchange, Financial Services, Property Management, Construction,
Infrastructure Development and Information Technology Services. Our Group
employs approximately ‎2000 people from ‎41 different nationalities, which
contributes to our multicultural and multi-national environment.
Al Rostamani International Exchange is a leader in providing currency exchange
and international remittance services in the UAE. It is an ISO ‎9001:2000
certified company having a wide range of products and services catering to all
income groups for both nationals and expatriates.

Job Purpose

To perform the responsibilities of the ATM and Card Operations, support the
Card operations Manager to ensure all ATM operations are effectively and
efficiently performed.

Job Responsibilities

• Process ATM transactions processing (from authorization to settlement)


• Process daily Interchange Settlements and perform the daily/periodic Reconciliation with internal and external systems


• Process Charges Back and Disputes in a timely manner, maintain records/documentation as per the established procedures and regulatory requirements


• Provide excellent Customer Service is provided to Card holders through the available channels such as Branches, Central Unit, and Call Centre


• To provide support to business on operational and compliance matters as and when required


• Adhere to card operations systems and procedures established


• Prepare timely reports required for monitoring daily tasks and activities of the Department


• Identify errors through the review of reports and ATM journals, and coordinate internally and externally to resolve the issues

Job Requirements

Qualifications
* Bachelor's degree in any field

Experience
* Minimum ‎2 years in a Banking/Financial environment with Prepaid or Debit/Credit Cards operations
* Minimum ‎2 years of experience working with Card Schemes (UAE based experience preferred)
* Minimum of ‎2 years of experience in ATM and related technologies including the operation of NCR type of other types of ATM's

Knowledge & Skills
* Knowledge of Card Management Systems/Platforms, ATM operations, and switch network operations
* Knowledge of knowledge of ATM operations, including hardware, software, communication, and security
* Knowledge of Back-end operations of Cards such Debit/Credit/Pre-paid/Gift/Travel, and others
* Knowledge of Exchange House operations, specifically of WPS/Payroll
* Analytical and methodical approach
* Results-oriented
* Excellent communication and listening skills
* Fluent in written and oral English
At Al Rostamani Group, we seek talented people who work hard to achieve great
things. We consider not only your skills and experience, but also your passion
for the role, your desire to learn and how well you align with our core values
of care, commitment and vision. If this position represents an opportunity you
wish to pursue, we invite you to apply.