LEAD BUSINESS IMPROVEMENT ASSOCIATE

Job Purpose: Delivers Cargo business solutions as per the business
process/requirements. Assesses the effectiveness of the changed process and
the usage of tools while continuously focusing on improving the process and
tools based on business demand and industry trend. job Outline: ‎1. Plan -
Ensures availability of Systems and all automated interfaces (with vendor or
in-house developed systems) to achieve operational targets and the highest
levels of service delivery in line with Operational requirements - Evaluates
the usage of the tool& solution by the user community and highlights the non-
compliance and area of improvements. - Supports Managers in sourcing tools
required to meet our objective and Conducts Proof of Concept ‎0. Deploy -
Supports direct reports in defining the roll out plan and ensure the changes
are rolled out across the warehouse and other facilities. - Approves and
certifies the product post successful User Acceptance Testing for product
implementation in production live operations. Participates in Configuration of
the product readiness for Production roll out. ‎0. Lead - Leads and drives the
Improved Business/Systems processes in dnata Cargo to ensure Cargo operational
requirements are met and serviced to the highest possible standards and in a
cost efficient manner. - Administers co-ordinates and synergises the cargo
systems with operational requirements and trends in order to achieve required
performance efficiencies. Benchmarks systems, service level agreements, work
instructions, services and processes against other leading products in the
industry ensuring dnata cargo is always at par if not better. - Understands
the changes recommended by External customers and conduct feasibility study on
those ensuring the same are incorporated for the benefit of all members. ‎0.
Execute - Accountable for the efficient management & scheduling of changes in
Business/System process ensuring availability of Systems and all automated
interfaces to achieve operational targets. - Assists in Conducting Process
audit and assess system processes to ensure the same are in line with Service
level Agreements, Standard Operating Procedures, and any Gaps identified to be
analysed and adequate processes need to be implemented to address deviations.
Alternatively new changes a per industry guidelines to be implemented. -
Collaborates with the team and support Operations in attending to any Critical
Process/System issues as and when needed. - Ensures cases / complaints
registered by Internal & external customers are resolved within the agreed SLA
norms. - Assists the Business Technology Improvement Controller in analysis of
changes / recommendations to support the implementation process. - Recommends
preventive measures by analysing cases and issues reported around Systems,
tools and interfaces.
Qualifications & Experience: Logistics/Cargo.Air Cargo : - Degree or Honours
(‎12+‎3 or equivalent) : - Degree in Supply chain management, Logistics or
operational management. - Experience: ‎4-‎6 years of experience relevant post
qualification experience in Cargo handling Systems/Environment - Knowledge:
Comprehensive knowledge of Supply Chain, Air Cargo Industry and Warehouse. -
Ability to understand, communicate and translate Business/Operational
processes into System Requirements - - Analytical ability to engage in testing
interface level information between systems (agents and airlines) - Proficient
Data collection and analysis Skills - English Language Skills ‎5 - Proficient -
Presentation and Facilitation Skills