CMR and logistics coordinator

CMR and logistics coordinator

Date: ‎21-Feb-‎2023
Location: Alexandria, Middle East and North Africa, EG
Company: British Council
We support peace and prosperity by building connections, understanding and
trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and
connections to transform their lives and shape a better world in partnership
with the UK. We support them to build networks and explore creative ideas, to
learn English, to get a high-quality education and to gain internationally
recognised qualifications.

Working with people in over ‎200 countries and territories, we are on the
ground in more than ‎100 countries. In ‎2021-‎22 we reached ‎650 million people.
Role Purpose

The purpose of this role is to coordinate the safe handling in accordance with
the compliance standards of our confidential materials during the multiple
exchanges in country. This includes movement and activities related to the
primary storage area known as the Confidential Materials Room (CMR). In
addition, this role is also responsible for the coordination of exam venues
and logistics across all products.

Main Accountabilities:

Service Delivery

• Coordinates the functions of confidential materials handling and the Confidential Materials Room (CMR) to ensure British Council standards are met in set up and day to day operations.


• Undertake handling of suitcases and storage materials for distribution ordering and budget management.


• Undertakes planning for Test Day resources ordering, quality, distribution, and management (e.g., process guides, stationery, branding/signage/ technical equipment - speaking test/hand scanners)


• Coordinates examination venues, including contract production (once negotiated), day to day relationships, payments etc.


• Ensures the proper procedures and documentation is adhered to when handing over to courier.


• Provides timely escalation of issues, enabling the adaptation of work plans where necessary.


• Supports continuous improvement in efficiency/cost effectiveness/quality of service delivery/systems in the team.


• Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.


• Responsible for ensuring On-Screen Marking of exam scripts for IELTS


• Undertake dispatch and delivery of exam papers to UK awarding bodies as per exam board deadlines and quality standards

Customers/ Relationship and stakeholders

• Carries out instructions and requests from Assistant Director Exams Operations, Operations Manager CMR efficiently and effectively.

Risk and compliance

• Ensures adherence to CMR standards and management as set forth and carry out frequent random checks to proactively prevent issues from arising.


• Provides support and reporting for audits and performance reviews.


• Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.


• Create awareness within the country team on the importance of maintaining the standards around CMR and distribution of exam related materials, provide feedback if behavioural gaps are observed.

Commercial and resource management

• Manages courier SLA/performance standards and builds relationship with courier service provider in country, proactively seeking out and updating courier panel so that quality of services and cost elements are according to standards.


• Uses standardized systems and processes to plan and coordinate effective, timely and cost-effective logistical support to enable the delivery of high-quality services.


• External Stakeholder Relationships


• Manage courier SLA/performance standards and builds relationship with courier service provider in country, proactively seeking out and updating courier panel so that quality of services and cost elements are in accordance standards.

About You (essential requirements for the role):

• The British Council systems and global processes operate in English. Excellent written and verbal proficiency in English is must (B2 level).


• Relevant working experience for ‎2 years in a similar environment.


• Excellent communications and stakeholder relationships skills


• Experience in identifying and minimizing risk Experience in compliance environment.


• Track record of working in a tightly controlled process driven environment.

Desirable requirements for the role

• Fluent in Arabic language


• English language is level B2


• Should hold a University Degree


• Knowledge of QCA (Quality Compliance Assurance)


• Working in a challenging environment operating against very tight deadlines


• Experience working in Exams environment.

Further Information

• Role: CMR and logistics coordinator (Cairo ‎36383 and ‎36382) and Alexandria (‎36343)


• Number of positions: ‎1


• Pay Band: BRC- 4H


• Location: Alexandria, Egypt


• Contract type: Fixed Term contract - local (‎1 year)


• Salary: ‎8971.2EGP


• Closing date: 7th March ‎2023


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  Other: This role is open to candidates who have the right to work and are located in Egypt.

  
  


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  Please note that all applications should be submitted only in English.

  
  


• It is advisable to apply in advance to avoid any technical issues at the last moment.


• The role might include non-standard working patterns, such as weekend or evening working, or working remotely for other countries

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality,
diversity and inclusion across everything we do. We support all staff to make
sure their behaviour is consistent with this commitment. We want to address
under representation and encourage applicants from under-represented groups,
in particular, but not exclusively, on grounds of ethnicity and disability.
All disabled applicants who meet the essential criteria are guaranteed an
interview and we have Disability Confident Employer Status. We welcome
discussions about specific requirements or adjustments to enable participation
and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and
adults who we work with.

We believe that all children and adults everywhere in the world deserve to
live in safe environments and have the right to be protected from all forms of
abuse, maltreatment and exploitation as set out in article ‎19, UNCRC (United
Nations Convention on the Rights of the Child) ‎1989.

Appointment to positions where there is direct involvement with vulnerable
groups will be dependent on thorough checks being completed; these will
include qualification checks, reference checks, identity & criminal record
checks in line with legal requirements and with the British Council's
Safeguarding policies for Adults and Children.

If you have any problems with your application please email
[email protected]

Please note: Applications to this role can only be considered when made
through the Apply section of our careers website. Our 'ASK HR' email is only
to be used in case of a technical issue encountered when applying through the
careers website. Emails with supporting statements and CV/Resumes sent to this
email address will not be reviewed and will be deleted.