Main Responsibilities
* Provide On-site support for technical issues via logged tickets, emails, or phones.
* Provide physical support for any activities related to server maintenance, backup, and upgrades.
* Deploy and manage storage devices and miscellaneous peripherals.
* Manage Asset Tracking to reflect accurate data for new deployments, re-assignments, and returned equipment.
* Support for AV equipment and handle video calls support.
* Provide technical support for internal/external events such as annual meetings, Board meetings, trainings.
* Manage external vendors.
* Follow standard Onsite Support processes and procedures.
* Perform hardware and software installations & updates.
* Troubleshoot desktops, laptops, IP phones, printers and networks problem.
* Handling appropriate escalations within the agreed service level of the requests.
* Escalate issues or outages & unresolved problems to a higher level of support or the dedicated teams.
* Provide essential online security advice and support
* Following up on open tickets until closure.
* Generate the daily required reports via the applications.
* Keep company vision, mission, values and follow all policies and procedures.
* Performs miscellaneous job-related duties as assigned.
* Additional task can be assigned at any time.
Competencies and Professional Background
Educational Background:
* BS degree in Information Technology, Computer Science or equivalent.
Technical Skills: : (knowledge, experiences, IT tools/software,
languages)
* Level of English: Good Level.
* Experience in IT 2-years minimum
* Expert in MS Windows 10 troubleshooting
* Expert in knowledge of O365 troubleshooting
* Expert in Hardware support
* Good knowledge of Network basic troubleshooting.
Soft Skills
* Excellent verbal & written communication
* Excellent analytical skills to troubleshoot technical issues
* Exceptional problem-solving skills.
* Excellent organizational and time management skills.
* Interpersonal & presentation skills.
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