SC QC Sr Associate – Customer Complaints

Responsibilities

‎1 Apply weekly and Monthly analysis report Related to Customer Complaint in
Plant and related DCs.
‎2 Follow up on Pest Control Program with FS Leader in Plant and DCs.
‎3 Follow Up on FIFO program in Plant and DCs.
‎4 Follow Up on Repack Program and apply monthly report for it.
‎5 Investigate on Root Cause related to Complaint and report to quality manger.
‎6 Control Foreign Matter Program to prevent any FG produced with FMs.
‎7 periodic visits for DCs and plant to ensure effectiveness Customer Complaint
Program.
‎8 Apply CAP for each Complaint and cascade needed actions to plant team.
‎9 Monitor Traceability Program and apply MOCK Recall.
‎10 Apply SOPs related To Customer Complaint.
‎11 handle the Complained Customer according to Company Policy within ‎48 Hrs.
‎12 Update Shopping List and apply on it and apply Marketing visits.
‎13 Ensure applying of NFSA requirements in DCs with coordination with DCs
Supervisor and FS Leader.
‎14 Roll out quality and food safety awareness to the plant and DCs teams.
‎15 Monitor and control foreign objects in all areas of the plant.
‎16 Assume other duties as assigned by area management.

Qualifications

‎1 BSC. degree in science or agriculture or equivalence from recognized
university.
‎2 Minimum ‎2 years ' experience in field of food industries will be an added
value.
‎3 Strong negotiation, communication, and presentation skills.
‎4 Very good command on MS package.
‎5 Very good written and spoken English.