Job Description:
Sutherland is seeking an organized and goal-oriented person to join us as a
Team Manager. We are a group of driven and supportive individuals. If you are
looking to build a fulfilling career and are confident you have the skills and
experience to help us succeed, we want to work with you!
Managers in this role get to:
Impact the Bottom Line: Drive the performance of a team of Consultants,
meeting and exceeding all KPI targets.
Strengthen Relationships : Manage attrition, shrinkage, and other critical
metrics of the team.
Influence the Lives of Others: Coach and mentor Consultants, providing
feedback and performance management.
Keep Management Updated: Inform leadership on the latest trends of end-user
customers and provide feedback to Ops Managers.
Define Sutherland's Reputation: Drive organizational initiatives within the
team from time to time.
Qualifications:
Our most successful candidates will have:
* Be able to work in MS Office
* Be able to work in a fast-paced environment
* Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
* Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
* Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
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