Team Manager

Summary
Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale
and e-commerce. Also includes all activities to support store management.

Job Family Description -Store Management:
Oversees and guides the stores to ensure a unique customer experience. Manages
the relationship between clients and sales team. For the customer, this is the
visible face of the brand.

Sub-Job Family Description - Department/Floor Manager:
Manages every operation in the department or on the floor to guarantee a
unique customer experience. Collaborates with store manager and assistant
store manager in smooth running of operations, loss prevention compliance,
human resources management and visual merchandising presentation.
Job Description
Team
* Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
* Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience.
* Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high.
* Conduct regular and monthly performance conversations, discussing results and developing action plans.
* Participate in attracting, recruiting and onboarding a high performing team.
* Manage the employee lifecycle of the client advisor both online through Workday and local platforms and offline through paper forms and documents.
* Partner with the Store Manager and Human Resources on employee relations issues to ensure effective resolution.
* Monitor your team's adherence to company policies and procedures; follow up when needed.
* Support opening and closing of the store as Manager on Duty.
* Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives.
* Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors.
Client
* Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor.
* Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.
* Full utilisation of the various clientelling tools to activate, retain and grow team and personal client base.
* Lead the execution of clientelling activities with your team, developing actions to reach clear goals and KPIs
* Monitor Client Advisor's performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence
* Lead from the shop floor, actively selling and role modelling the selling ceremony.
* Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.
* Manage and resolve customer issues, delighting and retaining the client relationship.
Product
* Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
* Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
* Partner with the Store Manager and VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.
* Partner with the Store Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.
* Utilise digital platforms to support store and online product sales.
Job Type
Regular
Start Date
‎2023-‎02-‎21
Schedule
Full time
Organization
Luxury Goods Gulf LLC