Channel Team Lead, LMP

Basic Qualifications
* Excellent written and verbal communication skills.
* Strong analytical and problem solving skills.
* ‎2+ years' experience in investigations related to managing outsourced service providers, determining the root cause(s) for operational issues, and tracking progress of process initiatives
* Experienced in Excel.
* Willingness to travel.
* Ability to multitask and manage multiple sites simultaneously with attention to detail.

The Right Candidate… Has strong communication skills, demonstrates a great
sense of ownership, leads by example in all areas of performance and has the
ability to develop subject matter expertise in all operations processes. You
will need to be able to work with data, motivate employees to achieve the
best, but most importantly have the ability to keep the customer at the heart
of every decision you make.

Job summary
Amazon Worldwide Operations is the underlying fulfillment and customer service
engine that ensures Amazon creates the same consistent, world-class customer
experience every time. We are looking for high-potential, flexible,
innovative, and forward-thinking professionals to join our MENA Variable
Programs team.

The Channel Team Lead (CTL) provides on-ground support to Ops team and Program
Team with initiatives that require complex investigation and proactivity. With
a mix of operational and program expertise the Channel Team Lead works with
various stakeholders to support, monitor and drive resolution of operational
call outs to minimize the overall business risk and maintaining the high
Amazon quality bar. You should be able to dive deep, scrutinize details and
foresee data implications. You must be flexible to work weekends and/or
overnight shifts regularly and to travel to sites for launch, set up & monitor
operations. The Channel Team Lead is a critical role in the Variable Program
team organization as it serves as a liaison between internal and external
stakeholders keeping in mind business objectives. Being organized, act
promptly in notifying off-operational situation, problem solver, detailed
oriented are part of your DNA.

At the same time, you will be supporting the Program team who works on the
back-end to gather insights and use them to enhance program lifecycle and
ensure Amazon standards and Partners best experience.

Roles and Responsibilities:

• Safety
  a. Ensure all the safety norms are adhered at partner node premises


• Channel Relationship
  a. Field Visits & Custodian of existing and new processes
  b. Escalation on Performance discussion and improvement plans with Partners


• Training & Development
  a. Train partners associates to help deliver the best service for our
  customers and ensure that customer orders are fulfilled in line with quality
  and safety guidelines


• Operations
  a. Monitor operations of the assigned sites recognize patterns/trends and
  drive improvements
  b. Raise, support & follow up on the TT for any tech/safety/MM issues faced at
  node locations.
  c. Ensure SOP adherence.
  d. Drive and ensure partner performance as per Amazon Standards


• Launches
  a. Support the program team on the ground when launching a new EDSP / XPT.
  i. Facility Set Up (5S, End User Equipment, Facility Flow)

Preferred qualifications *
* ‎2+ years of project management and process optimization within a creative and operations environment.
* Bachelor's degree, Engineering graduate preferable
* Experience operating in a large multi-cultural, cross functional team