Earn up to 13,000 EGP Net Salary. The Advisor I, Technical Support responds to
basic technical and billing queries. This position assists external users of
the client's technical services by answering questions and solving problems
involved in their use.
* Providing technical support and helping with billing queries for customers in the United States of America.
* Assist external users of the client's technical services; identify, investigate, research, and provide solutions to user questions and problems.
* The successful candidates will be responsible for answering incoming customer calls and utilizing company policies to solve customer issues.
* Our Call Center Representatives are often the first point of contact for customers' product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
* Candidates should have an outgoing, positive demeanor, a motivated, energetic work ethic, and a track record of working well with others in a team environment.
* Troubleshoot basic customer technical issues.
* Follow appropriate escalation path to resolve technical issues; including making follow-up outbound calls to customers or other parties as needed.
* Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
* Prepare complete and accurate work including appropriately notating accounts as required.
Created 20 years ago in Morocco and driven by a strong ambition, the Group has
rapidly expanded its geographical presence and activities to support its
clients in all their outsourcing operations in order to enable them to better
focus on their core business and challenges. Intelcia's know-how is derived
from its ability to combine talents, technologies and processes to offer a
tailor-made service and skills that meet international standards. Since 2016,
Intelcia counts Altice among its shareholders, which it relies upon to help
accelerate its international development. In 2020, Intelcia will continue to
expand abroad with new locations in America, in the Caribbeans and other new
destinations in Europe.
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