Position: Assistant Service Manager Retail/Events (Full time #534007)
Property / Office: Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates
Responsibilities :
* Oversee all operational and administrative aspects of the cafe and events as appropriate and be able to prioritize the required level of engagement in both areas depending on business volumes and other related parameter
* Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are in place at all times
* Supervise the maintenance and cleanliness of the Cafe at all times and carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment
* Work closely with the respective Chef In charge to plan menus, prices and promotional events for the cafe in order to maximize revenue generating opportunities in line with market demands
* Ensure that clients are managed well within the outlet and seating capacities are effectively maximized
* Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans accordingly, also in cooperation with the respective Chef de Cuisine
* Observe all aspects of the business forecasts and plan effectively to make most efficient arrangements for manpower, equipment and supplies accordingly
* Ensure accuracy of all menus: current, spelled correctly, clean and presentable and ascertain menu descriptions are up to date and distributed appropriately
* Maintain solid records of all Annual Leave and Public Holiday clearance and assure none are accumulated within the outlet
* Plan and execute special promotional activities for the outlet and plan for festive season events related to the outlet
* Attend and participate in all required meetings as scheduled
Key Competencies and Requirements :
* 3-5 years' experience as a fast-paced retail outlet/cafe operation manager in a 5-star hospitality organization or high-end independent restaurant
* International work experience in at least two of the following regions: Asia, Europe, North America and preferably Middle East
* Ability to understand guest needs and expectations and to deliver superior customer service through own initiative and through driving and motivating his/her team accordingly
* Ability to work long hours with a strong focus on operational excellence
* Experience with cafe point of sales and cashiering procedures
* Solid knowledge of casual dining service procedures and standards
* Extremely organized and possess a solid administrative capability
* Proven ability to successfully support, motivate and lead a large and diverse team
* Ability to organize large projects and events
* Able to use documented performance management systems and handling disciplinary processes
* Perform job with attention to details and the ability to organize and handle multiple tasks
* Competent computer skills including MS Office or equivalent
* Ability to understand effective approaches to communicate with different individuals
* Develop team members at all time
* Able to empower colleagues and communicate clearly with other managers
* Strong on the job and classroom style training skills
* Able to constantly update all training materials
* Degree or Higher National Diploma in Hotel / Business Management.
* Excellent verbal and written communication skills in English
Advertised: 28 Feb 2023 Arabian Standard Time
Applications close: 28 Mar 2023 Arabian Standard Time
**Job Number** 23099846 **Job Category** Food and Beverage & Culinary **Location** W Abu Dhabi - Yas Island, Yas Island, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management …
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