AUH - UKVI Team Leader (EO)

Job Description (Roles and Responsibilities)
The British Embassy Abu Dhabi has vacancies for six (‎6) Executive Officer Team
Leaders under UK Visas and Immigration (UKVI). This is for a fixed-term
contract of one (‎1) year.
The jobholder will be working collectively and responsibly to ensure the
smooth and efficient running of the workflow section which initiates
applications into the section, they will have line management supervision for
up to (‎12) twelve AO Admin Assistants ensuring they achieve their objectives,
this will be done by monitoring output and productivity for the workflow team.
The jobholder will be managing the operation carefully to ensure that
applications are processed within agreed service standards, deploying
resources effectively to ensure that targets are met, escalating potential
delays to senior managers.
The successful candidates must be flexible people, who work well in a busy
environment. It is extremely important that the jobholders are adaptable and
show a willingness to undertake a variety of tasks operating to challenging
targets.
Duties and responsibilities:*
* Monitoring the use of resources in line with organisational procedures and plans.
* Taking responsibility for a specific department 's performance regularly feeding back to the Regional Operation Managers and Regional Manager
* Regularly reviewing procedures, working with teams to identify improvements and simplify processes.
* Invest time to generate a common focus and genuine team spirit.
* Setting clear objectives so staff are clear about expected levels of performance and tackling poor performance.
* Carrying out regular face-to-face performance reviews giving honest, constructive feedback.
* Throughout the appraisal period, carry out line management responsibilities, develop staff, encouraging equal opportunities for all, give regular feedback and promoting a working environment in which staff is able to perform efficiently and effectively.
* Update HERA when appropriate.
* The ability to use own initiative and judgement in knowing how to deal with varying circumstances.
* The ability to use own knowledge of practices/procedures and guidelines to meet clearly defined objectives.
* The ability to make decisions and authorise the actions of team members within established guidelines.
Resources Managed
* Direct line management of up to (‎12) twelve AO Administrative Assistants.
The above list is not exhaustive, and the job holder will be required to
be flexible and take on other ad hoc tasks as required, including
participating in the Embassy emergency planning and any response to a
crisis.
Key Behaviours required:
* Leadership: Show pride and passion for public service. Create and engage others in delivering a shared vision. Value difference, diversity and inclusion, ensuring fairness and opportunity for all.
* Managing a quality service: Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
* Working Together: Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.
* Delivering at Pace: Take responsibility for delivering timely and quality results with focus and drive.
Eligibility:
* Applicants must be able to obtain an appropriate level of UK Security Clearance and be able to obtain a valid UAE police clearance certificate.
* Applicants must be available in a full-time capacity to work on site at the British Embassy Abu Dhabi - these are not part time positions or available for remote working.
* Applications will only be considered from those who are currently residing in the UAE and with a current and valid UAE resident visa .
Essential qualifications, skills and experience
* Evidence of working effectively against demanding targets
* Evidence of using your initiative for problem solving.
* Previous UKVI experience within the last ‎12 months.
* A strong communicator with excellent spoken and written English. Ability to express ideas and messages clearly and concisely.
* Good working knowledge of IT, including Microsoft Office applications (Teams, Word, Excel, Outlook).
Desirable qualifications, skills and experience
* Previous line management experience.
Required behaviours
Managing a Quality Service, Delivering at Pace, Leadership, Working Together
Application deadline Application deadline - day Application deadline - month
Application deadline - year
‎4 March ‎2023
Grade
Executive Officer (EO)
Type of Position
Fixed Term, Full-time
Working hours per week
‎35
Duration of Post
‎12 months
Region
Middle East & North Africa
Country/Territory
United Arab Emirates
Location (City)
Abu Dhabi
Type of Post
British Embassy
Number of vacancies
‎6
Salary Currency
AED
Salary
‎14,520
Start Date Start Date - day Start Date - month Start Date - year
‎1 April ‎2023
Other benefits and conditions of employment
Working hours and remuneration:
The Embassy aims to offer an attractive working environment and remuneration
package for this role which includes ‎25 days of leave per annum (calculated
pro-rata).
Salary is at AED ‎14,520 per month.
There are no other allowances payable as part of this package. No
accommodation and relocation expenses are payable in connection with this
position.
The Embassy is open from Monday to Friday, from ‎07:30 to ‎18:00. Normal weekly
working hours are thirty-five (‎35) hours per week, net of breaks.
The successful candidate will be required to transfer their visa under the
Embassy's sponsorship.
Additional information
How to apply:
Interested candidates must attach the following in their online
application form:
* an updated Curriculum Vitae (CV)
* a covering letter/ motivation essay stating how you meet the requirements of the role, and
* examples in the relevant sections of the online application form of how you meet the key behaviours and skills required.
Applications that do not include this information will not be considered.
*Closing date for applications is at ‎23:55 (local time) on 4th March ‎2023
Applications received after the stated deadline will not be considered.
Process:
The recruitment process, including security clearance, is expected to take
around two months. You may experience some delay in the progress of this
recruitment campaign, and we are working hard to minimise any disruption.
Due to the large number of applications, we receive, only those shortlisted
for the next step of the recruitment process will be contacted.
The start date mentioned in the job advert is a tentative start date and the
successful candidate will be required to undergo security vetting procedures.
Any offer of employment will be subject to the candidate achieving suitable
clearances.
Appointable candidates who were unsuccessful may be placed on a 'reserve
list'. If during the reserve period of ‎6 months the same or a largely similar
role becomes available, that role may be offered to the second or subsequent
candidate".
The British Embassy Abu Dhabi is an equal opportunities employer, dedicated
to inclusivity, a diverse workforce and valuing difference.
Please be aware that you will only be able to apply to vacancies for Country
Based Staff roles with the British Government through this official tal.net
site (operated by Oleeo). Jobs may be advertised on third party websites,
however our adverts will always link back to the official tal.net site. If you
complete and send an application through any other site, we will not receive
it.