Desert Adventure Guide

Job Number ‎23026396
Job Category Golf, Fitness, & Entertainment
Location Al Wathba a Luxury Collection Desert Resort & Spa Abu Dhabi, Al
Wathba South, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON
MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Desert Activity Operations

Ensuring the participation of guests in resort activities.

Doing the morning and afternoon activities based on the daily Schedule Plus
allocating a different time to follow up on other duties for the operation in
general.  Liaising with Activities Sales & Reservations staff and the
activities Manager to determine bookings and any special requirements for
visitors, groups in allocating activities to Adventure Guides.

Ensuring that you are briefed with number of participants routes, pick up and
drop off points, activity site, any disabilities and all relevant information
necessary to provide the best possible service.

Ensuring that you are aware of and impart factual knowledge to guests
regarding history, archaeological heritage and future of the resort, its
fauna, flora and (if applicable) its marine life.

Developing and delivering a maintenance and inspection schedule to ensure that
all tourism activities related equipment is maintained in a good, safe and
serviceable condition.

Withdrawing all defective equipment immediately and communicating requirements
to the Activities Manager.

Ensuring that you are aware of all the health and safety responsibilities, and
standard operating procedures of all the activities and ensuring that they are
implemented accordingly.

As required, guiding and delivering tourism activities incorporating (but not
limited to) archery, biking, Desert Walk, Desert drives, Camel ride, Falcon &
Saluki show, Liwa tour, Land sailing, Animal experience, Night discovery,
horse ride, refreshment set up preparation and all other related tourism
activities as directed by the Activities Manager.

Safely using all equipment, vehicles, and consumables related to the delivery
of tourism activities, and the maintenance of such equipment as directed by
the Manager.

Ensuring that visitors are safe and that hazards or potential hazards are
mitigated and reported to management.

Ensuring that safety requirements adhere to visitors, including the supply and
correct use of all personal protective equipment for both themselves and
guests appropriate to the activity being undertaken, including the completion
of all related safety briefings and indemnity-related paperwork.

Maintaining a high level of physical fitness commensurate with the tourism
activities being delivered.

Escorting VIPs, familiarization groups and media and in doing so be an
ambassador for the resort. In the case of media visits, these will be
conducted in conjunction with the Marketing Department.

Maintaining at all times the cultural sensitivity of various nationalities.

Gathering statistical information from guests & visitors in relation to the
quality of their experience and providing feedback to management in relation
to guest requests and/or
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suggestions.

Creating a regular training schedule to build up a high level of standard and
knowledge to ensure the same level of performance and quality within the team.

Following up with purchasing for any orders needed.  Any other duties
associated with your position in order to meet the needs of the business.
Ensuring Exceptional Customer Service  Serving as a role model to demonstrate
appropriate behaviors.

Providing services that are above and beyond for customer satisfaction and
retention.  Improving service by communicating and assisting individuals to
understand guest needs, providing guidance, feedback, and individual coaching
when needed

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world 's most
enriching and desirable destination experiences. Our mission is to guide our
guests, these seasoned travelers on transformative journeys that touch their
spirits, enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine, personalized, and anticipatory service, then we invite you to join us
on our journey and explore a career with The Luxury Collection.