Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to
genuine places, people and stories through personal experiences and providing
heartfelt hospitality in the world's most exciting destinations. From pristine
islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush
jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
* To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
* To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
* To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
* Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
* To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
* To develop a close and harmonious working relationship with all hotel departments.
* Conduct daily shift briefings/meeting's and pass on all information to team-members.
* To perform night audit reports, analysis and preparing the daily revenue report
Qualifications
* Must demonstrate excellent interpersonal communication skills
* Must be able to evaluate supervision fairly and objectively
* Must exhibit strong leadership skills/internal drive to succeed
* Must be able to prioritize/adjust quickly to a changing work environment with minimal supervision to meet changing production needs
* Must have advanced problem solving skills and independent decision making
* Knowledge in Opera system
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