Key Responsibilities:
* Manage large amounts of incoming phone calls.
* Identify and assess customers' needs to achieve satisfaction.
* Provide accurate, valid and complete information by using the right methods/tools.
* Meet personal/customer service team sales targets and call handling quotas.
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
* Keep records of customer interactions, process customer accounts and file documents.
* Follow communication procedures, guidelines and policies.
* Take the extra mile to engage customers.
Key Requirements:
* High school diploma.
* Proven customer support experience or experience as a Client Service Representative.
* Familiarity with CRM systems and practices.
* Excellent communication and presentation skills.
* Ability to multi-task, prioritize, and manage time effectively.
**Job Responsibilities:** * Maintaining a positive, empathetic, and professional attitude toward customers at all times. * Responding promptly to customer inquiries. * Communicating with customers through various channels. * Acknowledging and resolving customer complaints. * Knowing our p…
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