Role purpose To offer exceptional customer service whilst maximising all sales
opportunities.
Key
accountabilities
* Deliver excellent customer service
* Follow the sales process in order to maximise sales
* Understand features and benefits of all Travelex product lines
* Use every opportunity to upsell and cross-sell
* Recognise the warning signs of questionable transactions and mitigate
possible effects of the sale
* Adhere to promotional marketing offers
* Manage till stocks
* Achieve individual KPIs / targets
* Fully investigate overs and shorts (differences) and report
* Adhere to company and location policy and procedures, including Audit,
Risk, Health & Safety, Security and customer service requirements
* Ensure compliance to legal and corporate requirements
* Maintain high standards of housekeeping and presentation of stores
* Contribute to the success of the team
* Complete training within required timelines
Role-specific
experience and
skills
* Retail, cash handling and/or banking experience
* Good customer service skills
* Good numerical ability
* Good knowledge of product, services and procedures
* Demonstrated experience working with computer systems
* Ability to work independently as well as in a team environment
* Ability to handle routine activities with attention to accuracy and detail
* Flexibility to work different shifts and locations as required
* English language skills
General
experience and
personal
qualities
* Self-aware, open-minded with a high degree of personal and professional
integrity
* The ability to build and manage relationships, developing trust and credibility
with customers, partners, peers, teams, internal and external stakeholders
* A strong record of performance delivery in their area of expertise, through
increased sales and/or performance against KPIs
* The ability to analyse issues and solve problems
* Drive customer focus in everything we do to gain and retain high quality
customers for the long term success of Travelex
* Country / Region : United Arab Emirates * City : Abu Dhabi * Business group: Fashion & Leather Goods * Contract type: Permanent Job * Function: Sales * Experience required: Minimum 3 years * Reference No.: LOEW01061 * Date of publication: 2023.01.10 ## **Position** **About L…
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