Guest Experience Coordinator (Welcome Office Coordinator)

Job Number ‎23217122
Job Category Sales & Marketing
Location W Abu Dhabi - Yas Island, Yas Island, Abu Dhabi, United Arab
Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Facilitate exceptional hospitality and service by enhancing the guest
experience with a focus on the location's frequent Rewards Elite member
guests. Work as a member of the Guest Services Department supporting several
aspects of the Sales and Marketing Operation including Reception Desk
Operations, Pre-Arrival Operations, Lobby Greeter and Arrival Experience
Operations. Generate business travel leads, facilitate customer service events
and promotions that drive loyalty and share in the business travel segment.
Assist with research and follow up on referrals to ensure cost-effective
gifting process. Promote awareness of brand image internally and externally.

Report accidents, injuries, and unsafe work conditions to manager. Follow all
company policies and procedures; ensure uniform and personal appearance is
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests' service needs; thank guests
with genuine appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; listen and respond appropriately
to the concerns of other employees. Comply with quality assurance expectations
and standards. Read and visually verify information in a variety of formats;
move, lift, carry, push, pull, and place objects weighing less than or equal
to ‎10 pounds without assistance; stand, sit, or walk for an extended period of
time. Enter and locate work-related information using computers and/or point
of sale systems. Perform other reasonable job duties as requested.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

W Hotels ' mission is to Ignite Curiosity, Expand Worlds. We are a place to
experience life. We're here to open doors and open minds. We are constantly
inspired by new faces and new experiences. A tuned-in, up-for-anything spirit
is at our core and has made us renowned for reinventing the norms of luxury
around the globe. Whatever/Whenever is our culture and service philosophy that
brings our guests' passions to life. If you are original, innovative, and
always looking towards the future of what's possible, welcome to W Hotels. In
joining W Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.