Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!
Job Description
* Handling all guest billing issues and disputes, including credit card initial inquiries and charge backs.
* Maintain a healthy communication bath with the F &B and the FO to insure proper handling of daily backups for all the in house DB approved customers.
* To guarantee proper handling of the filing system in place according to the Accor's policies and procedures.
* Any additional tasks coordinated by the Assistant Credit Manager / Credit Manager / Assistant Financial Controller.
* Prepare account billings promptly and accurately with required supporting documentation.
* Maintain up-to-date files for all outstanding accounts alphabetically by name.
* Respond promptly to guest queries and account disputes, including credit card initial inquiries and charge
* Communicate promptly with the Credit Manager on any discrepancies in billing at all times to reflect the high standards of Fairmont Hotels & Resorts.
* Perform any additional duties as assigned by the Controller, Assistant Controller or Credit Manager.
Qualifications
* Fluent in English and Arabic (written and oral)
* Minimum of 2 years experience, preferably within a hotel environment.
* Highly organized and able to prioritize and meet deadlines in a fast-paced environment.
* Excellent interpersonal, written and verbal communication skills
* Computer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint
Additional Information
Your team and working environment:
Opportunities to make your mark. We provide an environment of trust, respect,
and integrity. A home away from home. Where diversity and inclusion are
celebrated. Privacy and personal information are protected. Through Accor 's
Employee Value Proposition, we ensure fair treatment and a workplace free from
discrimination & harassment.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and
promote diverse talent.
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