Colleague Experience Coordinator

To provide operational support for all the new hire processes including:
onboarding queries, Coordination/communication with new joiner, Process the
documents for government formalities, Co-ordinate joining formalities i.e.
hotel booking e a€" ticket and corporate Induction. etc., advice on policy and
labor law etc. in collaboration with LMa€™s, HRBPs and different stakeholders
across Miral Experiences and Miral Destinations. Creates a positive experience
for new joiners when facilitating our onboarding procedures for new hires.
Responsible for communicating company and position details to new hires before
their start date, gathering necessary paperwork, arranging flights,
accommodation and planning their first days.
Job Scope
Pre-boarding
* Make pre-offer calls to selected external candidates and educate them on requirements.
* Create employment contract, relevant offer letters and raise workflows in HRMS for both internal and external candidates.
* Transfer internal hire files to Service Centre for transfer and/or promotion meetings once fully approved.
* Follow-up with new hires to maintain colleaguesa€™ file with required documents.
* Prepare employment permit application to apply for visas for new colleagues.
* Organize relocation for overseas, which includes booking flights, hotel or company accommodation and arranging for airport pick-ups.
* Update all necessary information into ATS for all external and internal hires, ensuring data integrity.
* Manage all cases within SLAs and keep track of turnaround times.
* Collaborate effectively with departments within HR and the wider business to ensure a smooth and seamless transition from candidate.
Admin/Projects
* Raise PRs for payment towards the placement of external candidates through agencies, renewal of job boards, independent subscriptions to print or online media, suppliers of recruitment marketing collateral, etc.
* Keep track of PRs and ensure payment is released by the relevant Finance teams in a timely manner.
* Case Management/ Resolution (Measurement: Service Level Agreement/ Turn Around Time)
* Customer Focus / Collaboration (Measurement: Survey / Customer / Stakeholder Feedback)
* Data Integrity (Measurement: Quality check/ Maintain Confidentiality/ SAP Entries)
* Service Excellence / Teamwork (Measurement: Continuous Improvement/ Initiatives/ Info Sharing
Onboarding
* Distributing information to people of all levels
* Ensures colleague handbooks, documents and processes are clear and up to date.
* Prepares onboarding kits.
* Drafts emails and communications during the pre-boarding process
* Ensures that clear and lines of communication are open and available to incoming joiners.
* Acts as the first point of contacts for new joiners and their families and explains and guides them through the process
* Consults with travel agents, accommodation, and transport teams to ensure a smooth arrival.
* Co-ordinates with internal stakeholders to arrange colleague inductions (L&D, DTD, Security etc.)
* Welcomes new joiners on arrival and introduces them to their teams.
* Gathers relevant paperwork and consults with HR Services team to arrange processing of documentation.
As an ideal candidate, you will need to have:
Essential:
* a€‹Higher Secondary or equivalent
* One to two years of work experience in Talent Acquisition or Human Resources. Alternately, one to two years in a guest-facing or customer service role.
* Excellent English skills - both written and spoken
* High level of proficiency in written and verbal communication
* Excellent attention to detail
* Strong People skills
* Well-organized and proficient in managing multiple priorities.
* Ability to work in a fast-paced, fun, and busy environment managing multiple deadlines.
* Empathetic and approachable
* Experience in dealing with sensitive and confidential information.
Desirable:
* Working knowledge in any applicant tracking system
* Experience in working with Oracle Fusion or similar HR Systems
* Knowledge of any additional languages would be an advantag