Front Desk Receptionist

About Four Seasons Hotel Abu Dhabi at Al Maryah Island
In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi
at Al Maryah Island welcomes guests with bright, open spaces, embracing
expansive views of the city skyline and the sparkling waves of the Arabian
Gulf. On dynamic, upscale Al Maryah Island - Abu Dhabi's business and
lifestyle destination - Four Seasons is located within a ‎34-storey glass
tower, both high-tech and environmentally advanced. Sophisticated new concepts
throughout the Hotel define Four Seasons as Abu Dhabi's most exciting
waterfront location. Blending urban chic and understated luxury, we offer ‎200
light-filled accommodations, including ‎38 suites - all with water views. With
six creative restaurants and lounges, this is Al Maryah Island's premier
location for stylish entertaining. All venues open to outdoor waterfront
terraces and most include private dining rooms. Relaxation awaits in the
radiant Dahlia Spa - with separate fitness and treatment facilities for men
and women. Our expansive swimming pool offers a cool social scene with skyline
views. With two bright, airy ballrooms that open onto the water, Four Seasons
is Abu Dhabi's most desirable address for meetings, social events and
weddings. Every moment is elevated by thoughtful Four Seasons service,
anticipating each guest's unique personal needs - whether the goal is relaxing
on vacation or staying efficient for business.
Main Duties/Description:
Welcomes and registers hotel guests, explaining the accommodations and
establishing credit or method of payment. Checks guest out of the hotel,
preparing and explaining the bill. Responds to a wide variety of guest
requests by accurately assessing the guest needs and requests and then adding
personal recommendations and touches to achieve maximum customer satisfaction
while complying with all Four Seasons' policies. Checks in guest in an
efficient and friendly manner, using guest name whenever possible. Assures
that guest is assigned type of room requested and the correct rate is charged.
Arranges for luggage to be delivered to guest room. Issues correct keys to the
guest. Checks out guest at end of stay. Ascertains guest satisfaction,
collects keys, posts late charges and presents bill to guest. Settles bill
accurately through credit card or cash transaction. Maintains a balanced bank
assigned by the hotel. Makes change, cashes checks, exchanges foreign
currency. Reconciles all transactions at the close of each shift. Handles all
guest interactions with the highest level of hospitality and professionalism,
accommodating special requests whenever possible; resolves customer
complaints; assists customers in all inquiries in connection with hotel
services, hours of operations, key hotel personnel, in-house events,
directions, etc. Responds to all guest requests in an accurate and timely
manner. Interaction with guest will be in person and by phone. Utilizes a
variety of computer systems to check guests in and out, run daily reports and
select and block rooms for arriving guests. Complies with Four Seasons'
Category One and Category Two Work Rules and Standards of Conduct as set forth
in EmPact. Works harmoniously and professionally with co-workers and
supervisors. Accepts reservations, changes and cancellations in the absence of
Reservations Department Staff. Can answer guest calls and direct them
appropriately in the absence of a Communications Operator. Assists with
responsibilities and duties in the absence of or due to heavy volume in the
areas of the Concierge, Bell Staff, Business Center, and lobby coverage.
Provides basic trouble-shooting support for in-room services such as Internet,
TV movies, games, and Web service. Works closely with Bell Staff to ensure
smooth handling of guest luggage, deliveries and special requests.
Night Shift:
The ability to display, at all times, a friendly, courteous and professional
manner in all dealings with guests, patrons and other employees. The ability
to welcome and register hotel guests with an emphasis on fulfilling requests,
following special handling instructions and adhering to established credit
policies and procedures. The ability to handle a multitude of keys. The
ability to quote and be familiar with room and rate availability for current
and future dates. The ability to accept reservations, changes and
cancellations in the absence of reservations staff. The ability to select and
block rooms for arriving guests; pre-register individuals or groups as
required; assist in escorting VIPs and return guests to their rooms as
requested. The ability to work closely with the Concierge staff to coordinate
the efficient handling of guest luggage and follow up on guest requests. The
ability to handle guest problems or complaints. The ability to utilize the
computer system in running daily reports and in blocking special requests. The
ability to keep all support departments informed of necessary information or
requests. The ability to handle safety deposit box requests; including
distributing, giving access to and closing procedures. The ability to complete
key packets and vouchers, and to modify registration cards. The ability to
check guests out of the hotel in accordance with procedures; make change, cash
checks, exchange foreign currency, and post charges to guest accounts. The
ability to maintain a balanced bank assigned to you from the hotel. The
ability to reconcile all transactions at the close of the shift and to cash
out. The ability to recite hours of operation of all hotel facilities and
special service codes. The ability to understand the tasks performed by a
telephone operator, a reservationist, a concierge and a housekeeper. The
ability to handle hotel emergency procedures and situations with maturity and
professionalism. The ability to perform tasks and projects as delegated by the
Assistant Manager, Front Office Manager or Rooms Division Manager.
Standard Duties:
To provide a friendly and professional service that always exceeds guests'
expectations. To ensure you read the hotel's employee handbook and have an
understanding of and adhere to the hotel's rules and regulations and in
particular, the policies and procedures relating to Fire, Hygiene, Health and
Safety. To undertake other duties and responsibilities which, while outside
the normal routine, are within the overall scope of the position. To report
for duty punctually wearing professional attire. To maintain a high standard
of personal appearance and hygiene and adhere to the hotel and department
personal appearance standards. To comply with local legislation as required.
To maintain good working relationships with your colleagues and all other
departments through working by The Golden Rule. To respond to any changes in
the division as dictated by the needs of the industry, company or hotel. To be
flexible and extend job duties to carry out any other reasonable duties and
responsibilities within the job capability as assigned, including redeployment
to alternative departments/areas if required, to meet business demands and
guest service needs. Conduct and attend training sessions as outlined. Perform
other tasks or projects as assigned by the Front Desk Manager.
The benefits offered by Four Seasons Hotel Abu Dhabi include :
* Full board shared living accommodation in a high quality, well-resourced compound
* Complimentary nights at FS Hotels worldwide
* Regular social and sporting events
* Paid home leave tickets
* Quality employee meals
* Free transportation to and from work