Head of Branches Operations

Date: Sep ‎7, ‎2022
Location: Smart Village Branch (EGY43), Egypt
Company: AL AHLI BANK OF KUWAIT

Job Purpose

Supervise universal operations supervisor & officers' activities to ensure
that cash and operations processes are in line with procedures and best
practices.

Key Accountabilities

‎1. Start & end of day operations:-
* Collect cash boxes, check and reconcile closing balances, reconcile vault balances with the universal operations supervisor , lock vault
‎2. Vault: Handle correspondences with Bank's Central Vault, ensure abidance
with the daily cash policy and perform monthly snap checks.
‎3. ATM Regular refurbishment including report any malfunctions for repairs
and maintenance; reconcile cash amounts, ensure these are checked by CSR and
cash is captured in cash register.
‎4. Corporate governance & Compliance: Act as branch's compliance officer and
ensure all activities are complying with corporate governance &
regulatory/legal/CBE frameworks as well as full adherence with KYC standards.
‎5. Sales To participate and encourage his/ her team members to forward
referrals to assist in achieving branch target.
‎6. Customers operations :-
* Liaise with centralized operations departments and work cross functionally on all operational related issues and build an excellent relationship with other key functions that interface with retail to ensure seamless service to our customers.
‎7. Controls
* Close monitoring on branch control aspects & universal operations officers' cash limits and monitor cash handling to mitigate operational losses and fraud cases.
* Achieve operational audit excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit ensuring to comply with risk , compliance and audit requirements

Education

Bachelor's Degree or Equivalent Certification/Experience

Experience

Competencies & Skills